End-User Support Analyst: PCs, Mobile & Meeting Tech

Chubb; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Job summary

Chubb is seeking a Site Support Analyst in the United States to assist employees, new hires, and contractors with PC, mobile device, and peripheral issues. You will support hardware and software, manage device configurations, patching, and end-user services across projects like Office moves and hardware refreshes.

The role emphasizes strong customer service, documentation, and collaboration with IT, vendors, and internal teams to standardize End User Services globally.

Qualifications

• At least 3-5 years of experience in a technical support or related role
• Strong understanding of PC hardware and eagerness in technology and support for end users
• Well versed in desktop tools including Office 365
• Knowledge of Mac OS/Apple iOS
• Experience setting up printers, monitors and IT cabling
• Ability to document processes and procedures

Responsibilities

• Troubleshoot and remediate PC/peripheral/mobile device hardware and software issues and incidents related to internal and external applications including all Microsoft products
• Support users in their use of printers, digital scanners, smart devices, meeting room scheduling and video conferencing technology
• Train and guide staff on hardware and software usage
• Ensure patch compliance for PCs
• Configure and build hardware; install and configure software based on user service requests
• Document resolution to desktop issues, propose solutions to root cause problems

Skills

PC hardware

End-user support

Office 365

Mac OS / iOS

Documentation

Customer service

Communication

Education

Bachelor's degree in IT/CS

Certifications (MSCA/MCITP/CCNA/CompTIA/ITIL)

Tools

Active Directory

Job description

Chubb is seeking a Site Support Analyst in the United States to assist employees, new hires, and contractors with PC, mobile device, and peripheral issues. You will support hardware and software, manage device configurations, patching, and end-user services across projects like Office moves and hardware refreshes.

The role emphasizes strong customer service, documentation, and collaboration with IT, vendors, and internal teams to standardize End User Services globally.