End-User Tech Support Engineer

Benefis Health System; Great Falls (MT); On-site; USD 36,000 - 60,000; Full time

Job summary

Benefis Health System in Great Falls, Montana is seeking an IT Support Specialist to install and update computer and device software and hardware for end users and to optimize the efficiency of technology across the organization.

The role involves diagnosing and resolving issues with user devices, evaluating work environments for proper wiring and connections, performing routine maintenance, and providing customer education to ensure effective use of devices, all while complying with Benefis

Qualifications

• High school diploma required with 1 year hardware support experience.
• Bachelor’s degree preferred; technical certification/training highly preferred.
• Experience installing and configuring end-user hardware and software.

Responsibilities

• Installs and updates computer and device software and hardware components for end users.
• Evaluates work environments for wiring and electrical connections and coordinates equipment movement.
• Resolves issues with end users’ access to applications and technologies; ensures effective device usage.
• Performs routine maintenance on hardware and peripheral equipment.
• Adapts to deadlines, handles stress, and adheres to Benefis policies and procedures.

Skills

End user devices

Hardware & software install

Troubleshooting

Customer education

Education

High school diploma plus 1 year hardware support experience

Bachelor’s degree preferred

Technical certification/training preferred

Job description

Benefis Health System in Great Falls, Montana is seeking an IT Support Specialist to install and update computer and device software and hardware for end users and to optimize the efficiency of technology across the organization.

The role involves diagnosing and resolving issues with user devices, evaluating work environments for proper wiring and connections, performing routine maintenance, and providing customer education to ensure effective use of devices, all while complying with Benefis