IT Support Tech: End-User Hardware & Software

SYSTEM West Virginia University Health System; Morgantown (WV); On-site; USD 42,000 - 60,000; Full time

Job summary

SYSTEM West Virginia University Health System is seeking an IT professional to install, maintain, and troubleshoot PC hardware and peripherals, verify software operations, and provide end-user training and assistance.

Responsibilities include identifying root causes, performing hardware repairs, coordinating vendor repairs, and supporting network and project tasks as part of WVUHS IT. On-site role with 40 hours weekly; travel to affiliates may occur.

Qualifications

• Associate degree in Information Technology or related field or two years' experience in PC hardware/software support.
• Certification within four months of training may be required; WVUHS IT provides it.
• Internal employees must meet mandatory competencies to qualify for IT promotion.

Responsibilities

• Provide workstation technical support for PCs, laptops, tablets, and peripherals; troubleshoot and repair hardware and software.
• Install and test end-user hardware and software; assist users with IT processes and trouble tickets.
• Maintain technical knowledge through training and online courses; provide on-site end-user training as needed.
• Provide network-level device support and assist with project coordination and documentation.
• Participate in team activities, travel to WVUHS facilities as needed, and adhere to IT policies.

Skills

Hardware support

Software support

End-user training

Troubleshooting

Technical assistance

Education

Associate degree in IT or related field

Two years' PC hardware/software support experience

Tools

A+ Certification

CCNA

MCP

MCSE

Job description

SYSTEM West Virginia University Health System is seeking an IT professional to install, maintain, and troubleshoot PC hardware and peripherals, verify software operations, and provide end-user training and assistance.

Responsibilities include identifying root causes, performing hardware repairs, coordinating vendor repairs, and supporting network and project tasks as part of WVUHS IT. On-site role with 40 hours weekly; travel to affiliates may occur.