IT Support Specialist: Helpdesk, Hardware & Networking Pro

Greenwood SC Chamber of Commerce; Town of Greenwood (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Greenwood Genetic Center IT is seeking an IT Support Specialist to assist users, resolve helpdesk tickets, and manage hardware/software for the organization. The role requires handling hardware deployments, software updates, and documentation of processes.

You will work in a collaborative IT team, support video conferencing setups, and ensure network concepts and security practices are understood. Travel to satellite offices in South Carolina may be required.

Qualifications

• Associate degree or certifications with 1 year IT experience.
• Bachelor's degree preferred.
• Knowledge of Windows desktop operating systems and security concepts.

Responsibilities

• Provide support for users and resolve helpdesk tickets.
• Install new hardware and software and maintain existing components.
• Troubleshoot and resolve issues with user devices and peripheral equipment.
• Review manufacturers' specifications on connections and methods to locate problems.
• Perform software installations and updates.
• Document new processes and essential procedures.
• Perform other related duties as assigned.
• Work independently or in a team environment.
• Travel to satellite offices within South Carolina
• Manage Video Conferencing (Zoom, Teams, Codecs)

Skills

Helpdesk support

Communication

Interpersonal skills

Networking basics

Printer services

Office 365

Windows OS

Security concepts

Education

Associate degree in computer-related field

Network+ certification

Security+ certification

Bachelor's degree in IT-related field

Tools

Microsoft Office

O365

Video Conferencing (Zoom/Teams)

Codecs

Job description

Greenwood Genetic Center IT is seeking an IT Support Specialist to assist users, resolve helpdesk tickets, and manage hardware/software for the organization. The role requires handling hardware deployments, software updates, and documentation of processes.

You will work in a collaborative IT team, support video conferencing setups, and ensure network concepts and security practices are understood. Travel to satellite offices in South Carolina may be required.