IT Support Specialist: Helpdesk & End-User Tech

Raycap Inc; North Charleston (SC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off

Tuition Reimbursement

401(k) employer contribution

Job summary

Raycap, Inc. is seeking an IT Support Specialist to provide end-user support across U.S. facilities, based in Charleston, SC. The role requires strong technical knowledge, excellent customer service skills, and the ability to deliver timely and effective IT assistance.

You will install and configure workstations, manage software/licenses, train users, document procedures, and contribute to IT improvement projects while collaborating with a wide range of teammates.

Qualifications

• Associates or Bachelor's Degree, or 2 years minimum work experience.
• Thorough knowledge of computer hardware and software.
• Ability to communicate effectively and work well with a wide variety of team members.
• Experience training users on software and hardware functions.
• Extensive experience with SharePoint and Microsoft Office 365.

Responsibilities

• Provide helpdesk support and resolve end-user issues to satisfaction.
• Monitor and respond quickly to IT helpdesk requests.
• Prioritize daily deliverables against help desk requests.
• Document internal procedures.
• Install, test and configure new workstations, peripherals, and software.
• Maintain inventory of equipment, software and licenses.
• Manage PC setup for new employees using standard hardware and software.
• Perform timely workstation hardware/software upgrades and maintenance.
• Act as software support and provide technical assistance.
• Respond to user requests for service and determine needed support.
• Install, configure, maintain, and troubleshoot software.
• Investigate problems and find solutions.
• Participate in IT improvement projects.

Skills

Customer service

Communication

Training users

SharePoint

Office 365

Hardware knowledge

Software knowledge

Time management

Education

Associates or Bachelor's Degree or 2 years experience

Tools

SharePoint

Microsoft Office 365

Job description

Raycap, Inc. is seeking an IT Support Specialist to provide end-user support across U.S. facilities, based in Charleston, SC. The role requires strong technical knowledge, excellent customer service skills, and the ability to deliver timely and effective IT assistance.

You will install and configure workstations, manage software/licenses, train users, document procedures, and contribute to IT improvement projects while collaborating with a wide range of teammates.