Workstation Support Analyst

Gilder Search Group; Columbia (SC); On-site; USD 31,684 - 35,817; Full time

Job summary

A technology support company is seeking an IT Support Technician to manage software installation, maintain hardware systems, and provide user support in a fast-paced environment. The ideal candidate should have an Associate Degree in Computer Science or related field, along with 2 years of relevant experience and A+ Certification. Responsibilities include monitoring dispatch systems, troubleshooting issues, and maintaining compliance with security protocols, ensuring end-users remain productive and satisfied. This role is onsite and may require remote support as well.

Qualifications

• Able to provide consultation to IT users for all aspects of end-user computing.
• Able to provide on-the-spot training to users.
• 2 years of technical operations support experience is required.
• A+ Certification is mandatory.

Responsibilities

• Responsible for configuring, installing, and maintaining desktop software and hardware.
• Monitors/updates dispatch system and works incoming tickets.
• Tests, troubleshoots, maintains, modifies, validates and documents application packages.

Skills

Troubleshooting skills

Customer service

Communication

Education

Associate Degree in Computer Science or related field

Tools

Teams

Office

Windows

Job description

United Global Technologies - Columbia, SC, United States

Duties: Responsible for configuring, installing, and maintaining desktop software and hardware. Provides technical support and guidance to users.

• 55% Monitors/updates dispatch system and works incoming tickets as assigned. Provides troubleshooting, technical support and development of end-user guidelines. Configures, installs, monitors, and maintains IT users’ workstation software and hardware. Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing. Ensures proper configuration and adherence to security configurations and settings.
• 10% Tests, troubleshoots, maintains, modifies, validates and documents application packages.
• 10% Documents configurations and standards so that colleagues can reference similar issues and improve resolution time. Assists other departments as needed to resolve issues.
• 20% May perform administrative task such as reporting, ordering replacement parts, and tracking status/inventory of items.
• 5% Keeps apprised of new technologies related to workstation support procedures.

Required Skills and Abilities: Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software. Able to provide on-the-spot training to users. Understands operating systems imaging concepts. Able to make recommendations on selection of hardware and software products to address business requirements.

Required Software and Other Tools: Familiarity with computer and workstation equipment.

Preferred Skills and Abilities: Able to assist in the support and maintenance of the overall infrastructure.

Work Environment: Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. Routine transporting of items up to 30 lbs. Transporting items up to 70lbs on occasion.

Education: Required Education: Associate Degree in Computer Science, Information Technology, or other job-related field, or 2 years of job related work experience.

Required Work Experience: 2 years of technical operations support experience.

Required Licenses and Certificates: A+ Certification.

Interviews: Remote or Onsite

Role is Onsite

C2 clearance eligibility is required

Required Technologies: Teams, Office, & Windows

Nice To Have: CompTIA A+ or higher

Day to Day: This position covers everything from software installation to troubleshooting applications to rebuilding workstations.

Soft Skills: Troubleshooting skills. Customer service and communication are the biggest skills needed in this role since we directly work with keeping users productive.

Salary Range $23 - $26

Job # 1765