End User Support Engineer - Windows & AD (On-Call)

Inceed, L.L.C.; Oklahoma City (OK); On-site; USD 55,000 - 65,000; Full time

Job summary

Inceed, L.L.C. is seeking an End User Support professional to join their team. The role focuses on providing Level 2 support for end users, handling hardware, software, and account issues, and maintaining device standards and IT processes.

The candidate will work in a busy technical environment and participate in on-call duties on a rotating schedule. Required qualifications include 2+ years in IT support, Windows operating system expertise, Active Directory administration, and strong

Qualifications

• At least 2 years of related IT support experience.
• Experience supporting Microsoft-based operating systems.
• Knowledge of Active Directory user and security group administration.
• Strong troubleshooting skills for Windows and installed applications.
• Understanding of Ethernet, TCP/IP, and remote access solutions.
• Working knowledge of help desk software and ticketing systems.
• Strong organizational and customer service skills.

Responsibilities

• Provide Level 2 support for end user hardware and applications.
• Install, repair, and troubleshoot Windows-based devices and peripherals.
• Support Active Directory and Azure Active Directory user administration.
• Assist with cabling, labeling, documentation, and asset management.
• Manage tickets and ensure compliance with SLA requirements.
• Troubleshoot network connectivity, remote access, DHCP, and DNS issues.
• Support change management and hardware inventory processes.
• Handle on-call support on a rotating schedule.

Skills

Level 2 support

Windows support

Active Directory

Azure Active Directory

TCP/IP troubleshooting

Network troubleshooting

Ticketing systems

Customer service

On-call support

Job description

Inceed, L.L.C. is seeking an End User Support professional to join their team. The role focuses on providing Level 2 support for end users, handling hardware, software, and account issues, and maintaining device standards and IT processes.

The candidate will work in a busy technical environment and participate in on-call duties on a rotating schedule. Required qualifications include 2+ years in IT support, Windows operating system expertise, Active Directory administration, and strong