Desktop Support

Inceed; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Three different medical health insurance plans

Dental and vision insurance

Paid time off

401k

Holiday pay

Weekly direct deposit or pay card deposit

Job summary

Inceed is seeking a skilled Desktop Support technician to provide hands-on support in a corporate environment. This role involves troubleshooting hardware and software issues, setting up new equipment, and maintaining documentation. Ideal candidates will have an Associate’s degree and over five years of experience in desktop support, along with strong communication skills. The position offers various medical insurance plans, paid time off, and a collaborative work environment.

Qualifications

• 5+ years of experience in desktop support or a similar IT role.
• Strong communication skills and a customer-first mindset.

Responsibilities

• Provide onsite support for end users, handling hardware and software issues.
• Set up and configure new hardware for incoming employees.
• Troubleshoot and manage Dell hardware, ensuring necessary software is installed.

Skills

Communication

Customer-first mindset

Education

Associate’s degree in a computer-related field

Tools

Active Directory

SCCM

ServiceNow

AppV

Citrix

PowerShell

BitLocker

Job description

Inceed has partnered with a great company to help find a skilled Desktop Support technician to join their team!

This opportunity is ideal for someone who enjoys providing hands-on, deskside support in a corporate environment. The team seeks a reliable, customer-focused technician to support end users with hardware and software needs. This contract role is scheduled to begin in early June and run through December. You will join a small, collaborative IT group supporting a professional and dynamic office where high service levels and communication are valued.

Responsibilities:

1. Provide onsite support for end users, handling hardware and software issues that cannot be resolved remotely.
2. Set up and configure new hardware for incoming employees, tailored to specific job needs.
3. Troubleshoot, image, and manage Dell hardware, ensuring necessary software is installed.
4. Respond to user questions regarding system operations and resolve technical problems efficiently.
5. Maintain documentation of support issues and actions taken.
6. Partner with vendors to resolve technical and logistical issues in-person or virtually.
7. Provide basic support for A/V systems, including Logitech Tap devices.

Required Qualifications & Experience:

• Associate’s degree in a computer-related field or equivalent technical training.
• 5+ years of experience in desktop support or a similar IT role.
• Strong communication skills and a customer-first mindset.

Nice to Have Skills & Experience:

• Familiarity with Active Directory, SCCM, ServiceNow, AppV, Citrix, PowerShell, and BitLocker.
• Understanding of desktop configuration management and internet directory services.
• Basic knowledge of computer hardware, circuit boards, and processors.

Perks & Benefits:

• Three different medical health insurance plans, dental, and vision insurance.
• Voluntary and long-term disability insurance.
• Paid time off, 401k, and holiday pay.
• Weekly direct deposit or pay card deposit.

Other Information:

• Must be onsite daily – no remote work available.

If interested in this Desktop Support opportunity, please submit your resume for consideration. Note that we are unable to provide sponsorship at this time.

We are Inceed, a staffing and direct placement firm committed to helping everyone find and secure better opportunities. Our mission is simple: We’re here to help every person—whether client, candidate, or employee—find and secure what’s better for them.

Inceed is an equal opportunity employer. We prohibit discrimination and harassment of any kind and provide equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.