End User Support

Inceed, L.L.C.; Oklahoma City (OK); On-site; USD 55,000 - 65,000; Full time

Job summary

Inceed, L.L.C. is seeking an End User Support professional to join their team. The role focuses on providing Level 2 support for end users, handling hardware, software, and account issues, and maintaining device standards and IT processes.

The candidate will work in a busy technical environment and participate in on-call duties on a rotating schedule. Required qualifications include 2+ years in IT support, Windows operating system expertise, Active Directory administration, and strong

Qualifications

• At least 2 years of related IT support experience.
• Experience supporting Microsoft-based operating systems.
• Knowledge of Active Directory user and security group administration.
• Strong troubleshooting skills for Windows and installed applications.
• Understanding of Ethernet, TCP/IP, and remote access solutions.
• Working knowledge of help desk software and ticketing systems.
• Strong organizational and customer service skills.

Responsibilities

• Provide Level 2 support for end user hardware and applications.
• Install, repair, and troubleshoot Windows-based devices and peripherals.
• Support Active Directory and Azure Active Directory user administration.
• Assist with cabling, labeling, documentation, and asset management.
• Manage tickets and ensure compliance with SLA requirements.
• Troubleshoot network connectivity, remote access, DHCP, and DNS issues.
• Support change management and hardware inventory processes.
• Handle on-call support on a rotating schedule.

Skills

Level 2 support

Windows support

Active Directory

Azure Active Directory

TCP/IP troubleshooting

Network troubleshooting

Ticketing systems

Customer service

On-call support

Job description

Compensation:

$55,000 - $65,000 annually, depending on experience

Inceed has partnered with a great company to help find a skilled End User Support to join their team!

This is a strong opportunity for a hands-on IT support professional to join a stable organization with a busy technical environment. In this role, you will support end users with hardware, software, and account-related issues while helping maintain standards for devices, documentation, and IT processes.

Key Responsibilities & Duties:

• Provide Level 2 support for end user hardware and applications
• Install, repair, and troubleshoot Windows-based devices and peripherals
• Support Active Directory and Azure Active Directory user administration
• Assist with cabling, labeling, documentation, and asset management
• Manage tickets and ensure compliance with SLA requirements
• Troubleshoot network connectivity, remote access, DHCP, and DNS issues
• Support change management and hardware inventory processes
• Handle on-call support on a rotating schedule

Required Qualifications & Experience:

• At least 2 years of related IT support experience
• Experience supporting Microsoft-based operating systems
• Knowledge of Active Directory user and security group administration
• Strong troubleshooting skills for Windows and installed applications
• Understanding of Ethernet, TCP/IP, and remote access solutions
• Working knowledge of help desk software and ticketing systems
• Strong organizational and customer service skills
• Ability to communicate technical information clearly

Nice to Have Skills & Experience:

• A+, Network+, or similar certifications
• Experience with group policy deployments
• Familiarity with hardware standards and quality control processes
• Experience supporting distributed users or multiple locations
• This opportunity includes a comprehensive and competitive benefits package. Details will be shared during later stages of the hiring process.

Other Information:

• Traditional business hours, 8:00 AM to 5:00 PM
• On-call support required every five weeks for one week
• Up to 20% travel may be required
• Interview process is described as fast-moving

Our client unable to provide sponsorship at this time.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.