Remote & Onsite L2 Help Desk Engineer

Inceed; Brentwood (TN); Hybrid; USD 34,440 - 41,328; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k plan

Paid time off

Job summary

Inceed is looking for a skilled Level 2 Helpdesk Engineer in Brentwood, TN. This role involves handling L2 helpdesk tickets, troubleshooting various IT issues, and providing both remote and onsite support. The ideal candidate will have 2–3+ years in IT support and strong communication skills.

Inceed offers competitive compensation and benefits such as medical, dental, vision insurance, and a 401k plan. Apply now to join an innovative team!

Qualifications

• 2–3+ years of IT support experience (L2).
• Strong troubleshooting skills in Windows and macOS environments.
• Good understanding of TCP/IP, DNS, DHCP, and VPN.

Responsibilities

• Handle escalated L2 helpdesk tickets across multiple environments.
• Troubleshoot hardware, software, networking, and Microsoft 365 issues.
• Document solutions and improve the knowledge base.

Skills

IT support experience (L2)

Troubleshooting Windows and macOS

Active Directory and Microsoft 365

Networking basics

Strong communication skills

Tools

Kaseya

AutoTask

IT Glue

Job description

Inceed is looking for a skilled Level 2 Helpdesk Engineer in Brentwood, TN. This role involves handling L2 helpdesk tickets, troubleshooting various IT issues, and providing both remote and onsite support. The ideal candidate will have 2–3+ years in IT support and strong communication skills.

Inceed offers competitive compensation and benefits such as medical, dental, vision insurance, and a 401k plan. Apply now to join an innovative team!