End-User IT Support & Onboarding Specialist

Central Point Partners

Columbus (OH)

On-site

USD 42,000 - 64,000

Full time

3 days ago

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Job summary

Central Point Partners is seeking an End User IT Support professional to administer workstations and support end users across our Ohio operations. You will diagnose issues, install software, and maintain hardware within a primarily Microsoft Windows LAN.

The role emphasizes strong customer service, effective communication of technical concepts to non-technical staff, and ensuring data confidentiality. Onboarding and ongoing training will be provided, with opportunities to work with AI tools as

Qualifications

Associate's degree in Information Technology, Computer Science, or equivalent IT certification required.
1-2 years of hands-on IT support experience in a business environment.
Advanced proficiency with Windows 10/11 administration, configuration, and troubleshooting.
Expert-level knowledge of Microsoft Office Suite with ability to train and support end users.
Working knowledge of Active Directory fundamentals, Microsoft Intune, and Entra ID administration.
Strong hardware troubleshooting skills including desktops, laptops, printers, and peripheral devices.
Experience with or willingness to learn AI tools and emerging technologies.
Exceptional customer service skills with ability to communicate technical concepts to non-technical users.

Responsibilities

Administer end-user workstations and support end-user activities on a Windows LAN.
Investigate user problems, identify sources, test and implement solutions.
Install, configure and maintain PCs, printers, and related equipment.
Perform software installation and upgrades.
Plan and implement network security, including VPN, firewalls, and access control.
Troubleshoot networks, systems and applications to fix malfunctions.
Develop and deliver training for system users on OS and applications.
Maintain data security protocols for sensitive information.
Serve as IT liaison across departments to ensure seamless tech integration.
Provide onboarding support and ongoing technical training for staff.
Manage and resolve help desk tickets with timely communication to users.
Maintain asset management records and inventory of IT equipment.
Create documentation of troubleshooting procedures and IT processes.
Provide reliable remote support using various tools.