End-User IT Support Technician - On-Site (SF/NYC)

Boies Schiller Flexner LLP; San Francisco (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading law firm is seeking an IS Support Technician to deliver vital second-level support for IT incidents and service requests. The role is crucial in ensuring high standards of customer service and technical support for internal technologies. Key responsibilities include supporting hardware and software, tracking service requests, and maintaining incident ownership. Candidates should have a Bachelor’s degree or equivalent experience and a solid understanding of desktop technologies and software. This position requires on-site presence in San Francisco.

Qualifications

• Desire to learn and grow, responsible and honest.
• Excellent interpersonal skills for team collaboration.
• Ability to meet deadlines and communicate effectively.

Responsibilities

• Provide support for mobile and desktop hardware and software.
• Track incidents and service requests in Help Desk ITSM system.
• Maintain ownership of incidents until resolution.

Skills

Understanding of desktop hardware and peripherals

Working knowledge of computer technologies and software

IT certifications preference

Education

Bachelor’s degree in technology-related field or 1-2 years of relevant experience

Tools

Windows

Apple iOS

Microsoft Office

Adobe Acrobat

Wireless Networking

Job description

A leading law firm is seeking an IS Support Technician to deliver vital second-level support for IT incidents and service requests. The role is crucial in ensuring high standards of customer service and technical support for internal technologies. Key responsibilities include supporting hardware and software, tracking service requests, and maintaining incident ownership. Candidates should have a Bachelor’s degree or equivalent experience and a solid understanding of desktop technologies and software. This position requires on-site presence in San Francisco.