Onsite IT Support Specialist - Law Firm Tech Expert

Ledgent Technology; Menlo Park (CA); Sur place; USD 80 000 - 100 000; Plein temps

Résumé du poste

Ledgent Technology in Menlo Park, CA is seeking a User Support Specialist (Legal Exp. Needed) to provide high-touch IT support in a fast-paced professional environment.

You will deliver Tier 2 support, resolve hardware and software issues, and support collaboration technologies for attorneys and staff. The ideal candidate has strong desktop support experience, excellent troubleshooting, customer service skills, and prior experience in a law firm or professional services setting is highly

Qualifications

• 4 years of enterprise desktop, hardware, and software support.
• Experience with Microsoft 365, Windows 11, Active Directory, and enterprise desktop tech.
• Experience supporting laptops, desktops, mobile devices, printers, and telephony hardware.
• Familiarity with wired and wireless networks.
• Experience using help desk ticketing and incident management processes.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Excellent communication and customer service skills.
• Ability to prioritize in a fast-paced environment.
• Experience supporting executive-level or business-critical users.

Responsabilités

• Provide Tier 2 hardware, software, and technology support.
• Troubleshoot and resolve issues with Microsoft 365, Windows 11, AD, email, networking, and business apps.
• Support desktops, laptops, mobile devices, printers, and peripherals.
• Escalate complex issues to infrastructure, engineering, or application teams.
• Deliver outstanding customer service with urgency for resolution.
• Support Zoom, Teams, and other collaboration technologies.
• Assist with videoconference setup, testing, and multi-office meetings.
• Perform AV checks before meetings and events.
• Provide conference room support for attorneys and staff.
• Participate in deployments, PC refreshes, moves, and IT projects.
• Image and deploy computers, configure IP phones, and install printers.
• Firmware updates on end-user devices.
• Manage hardware inventory and loaner programs.
• Support after-hours maintenance and upgrades as needed.
• Assist with onboarding and technology training for new hires.
• Provide guidance on supported technologies and best practices.
• Contribute to support documentation and knowledge bases.

Connaissances

Desktop support

Troubleshooting

Customer service

Microsoft 365

Windows 11

Active Directory

Networking

Help desk

Communication

Executive support

Formation

Bachelor’s degree or equivalent

Outils

Zoom

Microsoft Teams

NetDocuments

Intapp

Cisco IP Phones

GlobalProtect / VPN

SCCM

Citrix XenApp

VMware Horizon

Terminal Services

Windows Defender

Description du poste

Ledgent Technology in Menlo Park, CA is seeking a User Support Specialist (Legal Exp. Needed) to provide high-touch IT support in a fast-paced professional environment.

You will deliver Tier 2 support, resolve hardware and software issues, and support collaboration technologies for attorneys and staff. The ideal candidate has strong desktop support experience, excellent troubleshooting, customer service skills, and prior experience in a law firm or professional services setting is highly