Field IT Support Technician - End Users & LAN

Edgewater Federal Solutions; New Mexico; On-site; USD 45,000 - 65,000; Full time

Job summary

A leading support services firm is seeking an End User Support Technician to provide basic field support for a major national laboratory. Your duties will include assisting with computer systems maintenance, monitoring user requests, and preparing functional specifications for hardware needs. This role necessitates a solid understanding of network products. Candidates must be U.S. Citizens and either possess an Associates degree plus two years of experience or have five years of related experience.

Qualifications

• Relevant experience in lieu of a degree is applicable.
• General knowledge of network products is essential.
• Must be a U.S. Citizen.

Responsibilities

• Provide basic field support for PCs and networks.
• Respond to user system requests for assistance.
• Train users in operation of systems and programs.
• Assist with server maintenance as needed.
• Prepare specifications for hardware acquisitions.

Skills

Basic Field Support

Network Knowledge (Novell, CISCO, UNIX)

Diagnostic Evaluations

Technical Training

Education

Associates degree or 5 years of experience

Job description

A leading support services firm is seeking an End User Support Technician to provide basic field support for a major national laboratory. Your duties will include assisting with computer systems maintenance, monitoring user requests, and preparing functional specifications for hardware needs. This role necessitates a solid understanding of network products. Candidates must be U.S. Citizens and either possess an Associates degree plus two years of experience or have five years of related experience.