Technology Support Analyst I — Onsite End-User IT Support

Kirkland & Ellis

Boston (MA)

On-site

USD 67,000 - 92,000

Full time

43 hours ago

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Benefits offered by this job

Healthcare

Paid time off

Retirement plan

Job summary

Kirkland & Ellis in Boston is seeking a Technology Support Analyst I to keep end users productive with hands-on desktop, laptop, and mobile support. You will troubleshoot issues, maintain technology standards, and collaborate with teams across the firm to enable smooth operations.

The role requires 100% onsite presence, flexibility for occasional evening or weekend deployments, and a strong focus on customer service, problem solving, and knowledge sharing to drive continuous service improvement.

Qualifications

3 to 4 years of experience supporting end-user technology in a professional services environment.
Experience with Windows 11, Microsoft 365, Exchange Online and Teams is preferred.
Bachelor's degree or technical qualification in computer science or related field.

Responsibilities

Provide hands-on support for desktops, laptops, mobile devices, and core business apps.
Troubleshoot issues, document solutions, and maintain technology standards.
Assist with technology rollouts, maintenance and service improvement.
Work onsite at the Boston office and participate in maintenance windows.