On-Site IT Field Technician — Travel & Support

Morgan & Morgan, P.A.; Washington (District of Columbia); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical and dental insurance

401(k) plan

Paid time off

Paid holidays

Job summary

A leading law firm is seeking an IT Field Services Technician to provide white-glove support across their offices. This role involves maintaining IT hardware, ensuring organized IT spaces, and offering both in-person and remote support to employees. Candidates should have over 2 years of relevant experience, strong customer service skills, and a commitment to maintaining a professional IT environment. Travel within the assigned region is required.

Qualifications

• 2+ years of experience in an IT Service Desk or Field Services role.
• Basic understanding of networking and wiring configurations.
• Strong desire to learn and grow both IT and office support skills.

Responsibilities

• Provide friendly, professional on-site support to users.
• Act as a Tier 3 level agent for escalated tickets.
• Collaborate with vendors to resolve issues as necessary.
• Maintain, organize, and order stock of IT hardware.

Skills

IT Service Desk experience

Office 365

Active Directory Services

Networking basics

Customer service skills

Problem analysis

Prioritization

Communication skills

Tools

Freshservice

Salesforce

Microsoft Office 365

Job description

A leading law firm is seeking an IT Field Services Technician to provide white-glove support across their offices. This role involves maintaining IT hardware, ensuring organized IT spaces, and offering both in-person and remote support to employees. Candidates should have over 2 years of relevant experience, strong customer service skills, and a commitment to maintaining a professional IT environment. Travel within the assigned region is required.