End-User IT Support Specialist II – Onsite Hospital

UT Southwestern; Dallas (TX); On-site; USD 55,000 - 70,000; Full time

Job summary

UT Southwestern is seeking an on-site IT Support Technician to provide routine technical assistance to facilities staff in Dallas. The role covers hardware, software, networking and telecommunications with an emphasis on end user support.

Work hours are Monday–Friday, 7:30 AM–4:00 PM, onsite on the Dallas Campus. Requirements include a High School Diploma or equivalent and at least 4 years related experience; a Texas driver license and MVR check may be required if a university vehicle is used.

Qualifications

• 4 years related experience required.
• Education: High School Diploma or equivalent; additional coursework in related field may be considered on a year-for-year basis in lieu of stated minimum experience.
• If area of employment requires use of a University-owned vehicle, Texas Drivers License may be required and must be maintained.

Responsibilities

• Supports the full end user computing experience including hardware/software, printers, copiers, scanners, audio visual and mobile devices.
• Diagnose and repair routine and complex end user problems independently or by escalation.
• Performs preventative maintenance of end user devices and peripherals.
• Lifecycle management of end user devices including deployment and decommissioning.
• After hours staff may work the Service Desk role as needed.
• Advise customers regarding technology needs and provide quotes.
• Liaison between customer and Information Resources and vendors to ensure efficient operation.

Skills

End user support

Windows

Mac OS

Troubleshooting

Education

High School Diploma or equivalent

Associate's Degree in related field

Bachelor's Degree in related field

Job description

UT Southwestern is seeking an on-site IT Support Technician to provide routine technical assistance to facilities staff in Dallas. The role covers hardware, software, networking and telecommunications with an emphasis on end user support.

Work hours are Monday–Friday, 7:30 AM–4:00 PM, onsite on the Dallas Campus. Requirements include a High School Diploma or equivalent and at least 4 years related experience; a Texas driver license and MVR check may be required if a university vehicle is used.