Technical Support Specialist II, Facilities

UT Southwestern Medical Center; Dallas (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

PPO medical plan

Paid Time Off

Retirement Programs

Job summary

UT Southwestern Medical Center is seeking a skilled IT Support Technician to assist facilities staff with personal computing hardware, software, networking, and telecommunications. The role is based on the Dallas Campus with a standard Monday–Friday schedule, onsite.

Applicants should include all relevant experience and education on their resume. Responsibilities include diagnosing and repairing routine and complex end-user problems, deploying and maintaining devices, and coordinating with

Qualifications

• Education: High School Diploma or equivalent.
• Experience: 4 years related experience required.
• Associate's or Bachelor's degree preferred.
• Driver's license may be required for vehicle area, per policy.

Responsibilities

• Provide routine technical assistance for personal computing hardware and software.
• Support end-user computing experience including peripherals and networked devices.
• Diagnose and repair routine and complex problems; escalate as needed.
• Work onsite at Dallas Campus; participate in Service Desk as needed.

Skills

End-user support

Hardware troubleshooting

Windows/macOS

Customer service

Education

High School Diploma

Associate/Bachelor preferred

Job description

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to U.S. News & World Report , we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY

Works under minimal supervision to provide routine technical assistance to UT Southwestern facilities staff with respect to personal computing hardware and software, computer networking, and/or telecommunications.

Work Location : Dallas Campus

Shift Requirement: Monday through Friday, 7:30 AM to 4:00 PM ONSITE

***INCLUDE ALL RELEVANT EXPERIENCE/EDUCATION ON UPDATED RESUME WITH APPLICATION SUBMISSION***

BENEFITS

• UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education: High School Diploma or equivalent.
• Experience: 4 years related experience required.
• Additional coursework in a related field, such as computer science, management information systems, etc. may be considered on a year for year basis in lieu of stated minimum experience.
• Licenses and Certifications: If area of employment requires use of a University-owned vehicle, employee will be required to possess a valid Texas Drivers License, pass a Motor Vehicle Records (MVR) check, and complete drivers training (or van training, if applicable), in accordance with UTS Policy 157, appendix B within 30 Days

Preferred

• Education: Associate's Degree in related field, or Bachelor's Degree in related field.

JOB DUTIES

• Supports the full end user computing experience to include computer hardware/software, printers, copiers, scanners, audio visual, mobile devices, etc...
• Diagnose and repair routine & complex end user problems to remediation independently or by escalating to senior technical staff or other teams.
• Performs preventative maintenance of end user devices and associated peripherals.
• Lifecycle management of end user devices to include deployment and decommissioning of assets.
• After hours staff will work the Service Desk role as needed.
• Advise customers regarding their technology needs and provide the associated costs and vendor quotes.
• Liaison between customer and Information Resources, partner organizations, or vendors to ensure the efficient operation of the end user computing environment.
• Performs other duties as assigned

Knowledge, Skills and Abilities

• Work requires ability to lift computer and printer equipment.
• Work requires interpretation of policy and application of procedures or practices to work problems.
• Work requires knowledge of Windows based and/or Mac based personal computing software and hardware. .
• Work requires personal contact with faculty and staff to provide technical support of computer hardware and software packages and resolve variety of routine and non-routine problems.
• Work requires phone contact with hardware and/or software vendors.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

• Physical Requirements: Lifting, Talking
• Working Conditions: Clinical Setting, Hospital Setting, Laboratory Setting, Office Setting

Salary Information

Salary is commensurate with education, skills, and relevant experience.

SECURITY AND EEO STATEMENT

Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discr