Technical Support Specialist II, Ophthalmology

The University of Texas Southwestern Medical Center; Dallas (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

PPO medical plan

Paid Time Off

Retirement Programs

Paid Parental Leave

Tuition Reimbursement

Job summary

The University of Texas Southwestern Medical Center in Dallas seeks a Technical Support Specialist II in Ophthalmology to provide advanced on-site IT support for desktops, laptops, printers, and mobile devices. You will troubleshoot software, networking, and telecom systems while ensuring compliance with security standards.

The role requires flexibility to work outside regular hours. Responsibilities include incident resolution, preventative maintenance, asset lifecycle management, and liaison

Qualifications

• Works under minimal supervision to provide routine technical assistance to UT Southwestern faculty and staff.
• Supports desktops, laptops, printers, mobile devices, peripherals, software, networking and telecom systems.
• Must comply with UT Southwestern Information Security standards.

Responsibilities

• Supports the full end-user computing experience including hardware/software and peripherals.
• Diagnose and repair routine and complex end-user problems independently or via escalation.
• Perform preventative maintenance of end-user devices and peripherals.
• Lifecycle management of end-user devices including deployment and decommissioning.
• After-hours staff may work Service Desk duties as needed.
• Advise customers on technology needs and provide costs and quotes.
• Liaise between customers and Information Resources, partner organizations, or vendors.

Skills

End user computing support

Customer service

Troubleshooting

On-site support

Education

High School Diploma or equivalent

Associate's Degree in related field

Bachelor's Degree in related field

Tools

Desktop hardware support

Printer/Peripheral support

Networking support

Telecommunications systems

Job description

Job Description - Technical Support Specialist II, Ophthalmology (973337)

Job Description

Technical Support Specialist II, Ophthalmology - ( 973337 )

Description

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report , we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
Works under minimal supervision to provide routine technical assistance to UT Southwestern faculty and staff with respect to personal computing hardware and software, computer networking, and/or telecommunications. The Technical Support Specialist II provides advanced technical support to faculty and staff within the Department of Ophthalmology. Responsibilities include troubleshooting and supporting desktops, laptops, printers, mobile devices, peripherals, software, networking, and telecommunications systems while ensuring compliance with UT Southwestern Information Security standards. This position is 100% onsite and requires a dependable, customer-focused professional with strong troubleshooting skills, a solid work ethic, and flexibility to work outside normal business hours as needed.

Physical Requirements: This position requires the ability to regularly lift, carry, move, and set up computer hardware and related equipment weighing up to 25 pounds. Equipment may include monitors, desktop CPUs, printers, docking stations, and other technology devices. The employee must be able to transport, install, and relocate equipment as needed to support departmental operations.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Education
  High School Diploma or equivalent.
  
• Experience
  4 years related experience required.
  Additional coursework in a related field, such as computer science, management information systems, etc. may be considered on a year for year basis in lieu of stated minimum experience.
  
• Licenses and Certifications
  If area of employment requires use of a University-owned vehicle, employee will be required to possess a valid Texas Drivers License, pass a Motor Vehicle Records (MVR) check, and complete drivers training (or van training, if applicable), in accordance with UTS Policy 157, appendix B within 30 Days
  

Preferred

• Education
  Associate's Degree in related field, or
  Bachelor's Degree in related field.
  

JOB DUTIES

• Supports the full end user computing experience to include computer hardware/software, printers, copiers, scanners, audio visual, mobile devices, etc...
• Diagnose and repair routine & complex end user problems to remediation independently or by escalating to senior technical staff or other teams.
• Performs preventative maintenance of end user devices and associated peripherals.
• Lifecycle management of end user devices to include deployment and decommissioning of assets.
• After hours staff will work the Service Desk role as needed.
• Advise customers regarding their technology needs and provide the associated costs and vendor quotes.
• Liaison between customer and Information Resources, partner organizations, or vendors to ensure the efficient operation of the end user computing environment.
• Performs other duties as assigned

SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; gender, including sexual harassment; age; disability; citizenship; and veteran status. In addition, it is UT Southwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.

Copyright 2017.The University of Texas Southwestern Medical Center5323 Harry Hines Blvd., Dallas, Texas 75390Phone [phone]