End-User IT Support Specialist II

University of Rochester; City of Rochester (NY); On-site; USD 32,000 - 45,000; Full time

Job summary

University of Rochester is seeking a dedicated endpoint support technician to provide first and second level IT support for desktops, laptops, and mobile devices. The role involves resolving OS, connectivity and application issues, and deploying endpoint hardware.

You will work with the University IT / F&O team to maintain coverage across sites and participate in device management, testing, and training activities. Strong customer service and communication skills are essential.

Qualifications

• High School diploma or equivalent and 2 years of relevant experience required
• Or equivalent combination of education and experience

Responsibilities

• Provides first and second level technical support for end-user computing devices, including desktops, laptops and mobile devices.
• Troubleshoots and resolves end-user device issues, either in-person or remotely, and assists with setup, configuration and maintenance of endpoint devices.
• Acts as primary point of contact for end-users in resolving device-related OS, connectivity or application issues.
• Manages the setup, configuration, maintenance and deployment of endpoint devices.
• Assists with developing strategy for support of endpoint devices.

Skills

Customer service

Communication

Problem solving

Windows OS

Hardware troubleshooting

Mac/Peripherals

Education

High School diploma or equivalent

Job description

University of Rochester is seeking a dedicated endpoint support technician to provide first and second level IT support for desktops, laptops, and mobile devices. The role involves resolving OS, connectivity and application issues, and deploying endpoint hardware.

You will work with the University IT / F&O team to maintain coverage across sites and participate in device management, testing, and training activities. Strong customer service and communication skills are essential.