IT Help Desk

Sebenza LLC; Tallahassee (FL); Sur place; USD 34 000 - 48 000; Plein temps

Résumé du poste

Sebenza LLC is seeking a Client Technologies Technician to serve as the friendly front line of an IT Help Desk in a fast-paced professional environment. You will be the first point of contact for users, delivering prompt, professional assistance and helping keep systems productive.

The role emphasizes troubleshooting, direct user engagement, and maintaining a reliable knowledge base while ensuring data security and confidentiality.

Qualifications

• 2+ years in a help desk or service desk.
• Proficient with Microsoft Office and desktop technologies.
• Hands-on troubleshooting for hardware, software, and user access issues.
• Clear communicator who explains tech to non-technical users.
• Pass background screening.

Responsabilités

• Answer, document, and triage help desk requests via phone, email, and chat.
• Resolve password resets, account unlocks, and connectivity problems.
• Manage user accounts, access rights, and deactivations in enterprise systems.
• Escalate complex issues to the appropriate technical teams.
• Maintain IT knowledge base content and self-service resources.
• Assist users with general computer and software questions.
• Manage loaner equipment, peripherals, and IT inventory.
• Support audits, inventories, and team improvement initiatives.
• Ensure compliance with data security and confidentiality requirements.

Connaissances

Microsoft Office

Help desk

User accounts

Troubleshooting

Clear communication

Description du poste

Are you passionate about helping people solve technical problems and keeping systems running smoothly? We're looking for a Client Technologies Technician to be the friendly, knowledgeable front line of an IT Help Desk supporting a fast-paced professional environment.

This role is perfect for someone who enjoys troubleshooting, working directly with users, and being the go-to resource when technology challenges arise.

As a Client Technologies Technician, you'll serve as the first point of contact for IT support, delivering prompt, professional assistance while ensuring systems and users stay productive.

Key responsibilities include:

• Answering, documenting, and triaging help desk requests via phone, email, and chat
• Resolving common issues such as password resets, account unlocks, and connectivity problems
• Managing user accounts, access rights, and deactivations in enterprise systems
• Escalating complex issues to the appropriate technical teams
• Maintaining IT knowledge base content and self-service resources
• Assisting users with general computer and software questions
• Managing loaner equipment, peripherals, and IT inventory
• Supporting audits, inventories, and team improvement initiatives
• Ensuring compliance with data security and confidentiality requirements

CONTRACTOR QUALIFICATIONS AND EXPERIENCE:

• 2+ years of experience in a help desk or service desk environment
• Strong working knowledge of Microsoft Office and common desktop technologies
• Hands‑on experience troubleshooting hardware, software, and user access issues
• Clear communicator who can explain technical concepts to non-technical users
• Organized, detail-oriented, and comfortable working in a structured environment
• Ability to pass a background screening

Why This Role?

• Stable, long-term engagement in a mission-driven environment
• Hands‑on exposure to a wide range of IT support activities
• Opportunity to make a measurable impact improving user experience
• Collaborative team setting with room to grow your technical skill set