End-User IT Support Specialist

Agence PROvidence; Spokane (WA); On-site; USD 60,000 - 98,000; Full time

Job summary

Strong knowledge of IT systems and teamwork is required; relevant certifications and degrees are preferred to advance within a patient-centered health care environment.

Qualifications

• 3 years experience in technical support or 5 years in a high-volume tech support call center.
• Experience using Knowledge management tools.

Responsibilities

• Resolve customers' IT issues and fulfill information technology service requests.
• Assist with software, hardware, and network problem diagnosis and resolution.
• Coordinate with IT teams to ensure timely, accurate service delivery.

Skills

Technical support

Education

Associate's Degree in IT or IT related

Bachelor's Degree in Computer Science or related

Current certifications (A+, Network+, CCNA, MCSE, RHCE, MCSA, CSA, ACE, CCIE, MCDBA)

Tools

Knowledge management tools

Job description

Strong knowledge of IT systems and teamwork is required; relevant certifications and degrees are preferred to advance within a patient-centered health care environment.