End-User IT Support Specialist

U.S. Department of Veterans Affairs; Danville (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking an IT Specialist in the Midwest - End User Operations, Office of Information and Technology (OI&T).

The role focuses on combining duties including phone support, desk-side technical support, and bench-top diagnosis and repair to resolve customer software and hardware problems in accordance with established policies. This position emphasizes providing timely, effective IT assistance to end users and adhering to VA policies while maintaining

Qualifications

• Phone and desk-side IT support experience.
• Bench-top diagnosis and repair of hardware.
• Experience resolving software and hardware issues per established policies.

Responsibilities

• Provide phone and desk-side support to end users.
• Diagnose and repair hardware and software issues on workstations.
• Ensure issues are resolved in line with organizational policies.

Job description

The U.S. Department of Veterans Affairs is seeking an IT Specialist in the Midwest - End User Operations, Office of Information and Technology (OI&T).

The role focuses on combining duties including phone support, desk-side technical support, and bench-top diagnosis and repair to resolve customer software and hardware problems in accordance with established policies. This position emphasizes providing timely, effective IT assistance to end users and adhering to VA policies while maintaining