End User IT Support Specialist

Enersul Limited Partnership; Carol Stream (IL); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with company match

Generous paid time off

Job summary

Enersul Limited Partnership is seeking an End User Support Technician in Carol Stream, IL, to provide first-level IT support for both on-site and remote users. The ideal candidate will have an associate degree in Information Systems or equivalent experience and will be responsible for troubleshooting IT issues, managing service desk requests, and ensuring prompt customer service. Benefits include health insurance, paid time off, and a 401(k) plan with company match. Annual salary range is $55K - $65K.

Qualifications

• Proven ability to provide first-line IT support.
• Experience in troubleshooting hardware and software issues.
• Familiarity with Active Directory and desktop support.

Responsibilities

• Provide entry-level IT support for on-site and remote users.
• Manage service desk tickets and prioritize workload.
• Conduct independent research to resolve issues.

Skills

Troubleshooting technical issues

Customer service orientation

Communication skills

Microsoft Office 365

Education

Associate degree in Information Systems or related field

Tools

Microsoft Stack

NinjaRmm

Intune

Job description

Enersul Limited Partnership is seeking an End User Support Technician in Carol Stream, IL, to provide first-level IT support for both on-site and remote users. The ideal candidate will have an associate degree in Information Systems or equivalent experience and will be responsible for troubleshooting IT issues, managing service desk requests, and ensuring prompt customer service. Benefits include health insurance, paid time off, and a 401(k) plan with company match. Annual salary range is $55K - $65K.