IT Help Desk Specialist — On-Site/Remote

Marmon Foodservice Technologies; Carol Stream (IL); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Generous paid time off

401(k) with company match

Job summary

Marmon Foodservice Technologies in Carol Stream, Illinois, is seeking an End User Support Technician. This entry-level position involves providing first-line support for IT issues in a manufacturing, distribution, and office setting. Key responsibilities include managing service desk tickets, troubleshooting various devices, and delivering excellent customer service. Ideal candidates should have an Associate degree in Information Systems or related field and experience with Microsoft tools. The role offers a range of benefits, including health insurance and a 401(k) plan.

Qualifications

• Respond to and complete IT help tickets promptly.
• Demonstrate skill in troubleshooting technical issues.
• Experience troubleshooting PCs, laptops, printers, and mobile devices.

Responsibilities

• Submit, assign, and monitor tickets in the service desk queue.
• Execute day-to-day support functions for on-site and remote users.
• Provide exceptional customer service and manage problems through resolution.

Skills

Troubleshooting technical issues

Strong communication skills

Customer service orientation

Education

Associate degree in Information Systems or related field

Tools

Microsoft Office 365

Windows 7-11

Active Directory

Job description

Marmon Foodservice Technologies in Carol Stream, Illinois, is seeking an End User Support Technician. This entry-level position involves providing first-line support for IT issues in a manufacturing, distribution, and office setting. Key responsibilities include managing service desk tickets, troubleshooting various devices, and delivering excellent customer service. Ideal candidates should have an Associate degree in Information Systems or related field and experience with Microsoft tools. The role offers a range of benefits, including health insurance and a 401(k) plan.