Junior IT Support Engineer – End-User Help Desk

Dormont Manufacturing Co; United States; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and holidays

Paid parental leave

Traditional and Roth 401(k) options

Profit sharing plan

Employee stock purchase plan

Employee home purchase plan

Job summary

Dormont Manufacturing Co is looking for an IT support specialist to provide first-level support for end-users. The role involves troubleshooting applications, configuring systems, and conducting training for new employees.

A Bachelor's in Computer Science or a related field with 1-3 years of experience in a help desk environment is required. The work environment may include rotating shifts and occasional travel. Comprehensive benefits are offered including medical, dental, and 401(k) options.

Qualifications

• 1-3 years of experience in a help desk environment.

Responsibilities

• Provides first level support for all end-users within the Company.
• Provides phone support to all divisions with computer applications and hardware issues.
• Identifies, researches, and resolves technical problems.
• Configures computer systems for all end-users.
• Conducts new employee classes covering basic PC functions.

Skills

Knowledge of general computer applications including Microsoft Office and Windows

Excellent verbal and written communication skills

Ability to quickly identify and resolve problems/issues

Detail oriented with excellent customer service skills

Ability to handle multiple tasks simultaneously

Education

Bachelor’s Degree in Computer Science or other related field

Job description

Dormont Manufacturing Co is looking for an IT support specialist to provide first-level support for end-users. The role involves troubleshooting applications, configuring systems, and conducting training for new employees.

A Bachelor's in Computer Science or a related field with 1-3 years of experience in a help desk environment is required. The work environment may include rotating shifts and occasional travel. Comprehensive benefits are offered including medical, dental, and 401(k) options.