End-User IT Support Analyst II — Tier 2

Waste Management Inc.; Central Point (OR); On-site; USD 65,700 - 96,370; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Company Match

Paid Vacation

Stock Purchase Plan

Job summary

A leading waste management company seeks a dedicated IT Support Specialist. In this role, you will provide desktop and application support, ensuring user satisfaction through effective troubleshooting and collaboration with IT. Candidates should possess a Bachelor’s degree in Computer Science or a related field, with relevant experience in IT support. The position offers a competitive salary range of $65,700 to $96,370 along with bonuses and comprehensive benefits including medical, dental, and a 401K plan.

Qualifications

• 3 years of prior work experience in IT support.
• Experience troubleshooting end user computing issues.
• Knowledge of desktop applications and support methods.

Responsibilities

• Provide IT support to corporate users through effective troubleshooting.
• Support application issues across office and field environments.
• Collaborate with IT teams and vendors for issue resolution.

Skills

End User Computing Support

Desktop Support

Incident Management

Troubleshooting

Customer Service

Education

Bachelor's Degree in Computer Science or related field

High School Diploma or GED

Tools

ServiceNow

Microsoft Office

Job description

A leading waste management company seeks a dedicated IT Support Specialist. In this role, you will provide desktop and application support, ensuring user satisfaction through effective troubleshooting and collaboration with IT. Candidates should possess a Bachelor’s degree in Computer Science or a related field, with relevant experience in IT support. The position offers a competitive salary range of $65,700 to $96,370 along with bonuses and comprehensive benefits including medical, dental, and a 401K plan.