End-User IT Support Specialist

Marmon Foodservice Technologies, Inc.; Brooklyn Park (MN); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance plans

Wellness programs

Generous paid time off

401(k) with company match

Job summary

A global foodservice equipment company is seeking an End User Support Technician to provide first-line IT support. The role involves troubleshooting hardware and software issues, managing O365 operations, and delivering exceptional customer service. Candidates should have an associate degree in Information Systems and experience with Microsoft Office 365. This position offers a salary range of $55K - $65K and a comprehensive benefits package.

Qualifications

• Must be able to respond to IT help tickets in a timely manner.
• Demonstrated skill in troubleshooting basic to moderately complex IT issues.
• Must be able to follow documented processes and procedures.

Responsibilities

• Submit, assign, and monitor tickets in the service desk queue.
• Provide exceptional customer service to users.
• Manage problems through resolution with clear communication.

Skills

Troubleshooting technical issues

Customer service orientation

Analytical problem-solving

Communication skills

Education

Associate degree in Information Systems

Tools

Microsoft Office 365

Active Directory

NinjaRmm

Intune

Job description

A global foodservice equipment company is seeking an End User Support Technician to provide first-line IT support. The role involves troubleshooting hardware and software issues, managing O365 operations, and delivering exceptional customer service. Candidates should have an associate degree in Information Systems and experience with Microsoft Office 365. This position offers a salary range of $55K - $65K and a comprehensive benefits package.