Technical Support with Windows and Migration

Central Point Partners; Columbus (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Central Point Partners is seeking an End User IT Support professional to administer workstations and support end users across our Ohio operations. You will diagnose issues, install software, and maintain hardware within a primarily Microsoft Windows LAN.

The role emphasizes strong customer service, effective communication of technical concepts to non-technical staff, and ensuring data confidentiality. Onboarding and ongoing training will be provided, with opportunities to work with AI tools as

Qualifications

• Associate's degree in Information Technology, Computer Science, or equivalent IT certification required.
• 1-2 years of hands-on IT support experience in a business environment.
• Advanced proficiency with Windows 10/11 administration, configuration, and troubleshooting.
• Expert-level knowledge of Microsoft Office Suite with ability to train and support end users.
• Working knowledge of Active Directory fundamentals, Microsoft Intune, and Entra ID administration.
• Strong hardware troubleshooting skills including desktops, laptops, printers, and peripheral devices.
• Experience with or willingness to learn AI tools and emerging technologies.
• Exceptional customer service skills with ability to communicate technical concepts to non-technical users.

Responsibilities

• Administer end-user workstations and support end-user activities on a Windows LAN.
• Investigate user problems, identify sources, test and implement solutions.
• Install, configure and maintain PCs, printers, and related equipment.
• Perform software installation and upgrades.
• Plan and implement network security, including VPN, firewalls, and access control.
• Troubleshoot networks, systems and applications to fix malfunctions.
• Develop and deliver training for system users on OS and applications.
• Maintain data security protocols for sensitive information.
• Serve as IT liaison across departments to ensure seamless tech integration.
• Provide onboarding support and ongoing technical training for staff.
• Manage and resolve help desk tickets with timely communication to users.
• Maintain asset management records and inventory of IT equipment.
• Create documentation of troubleshooting procedures and IT processes.
• Provide reliable remote support using various tools.

Skills

IT support experience

Windows administration

Customer service

Communication of tech concepts

Multitasking

Analytical problem solving

Education

Associate's degree or IT certification

Tools

Windows 10/11 administration

Active Directory fundamentals

Microsoft Intune

Entra ID administration

Job description

Background, drug, and CREDIT check during onboarding

End User IT Support

What You'll Do:

• Administer end-user workstations and support end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN).
• Investigate user problems and identify their source; determine possible solutions; test and implement solutions.
• Install, configure and maintain personal computers, Windows networks, file servers, network cabling, and other related equipment, devices and systems; add, upgrade, and configure disk drives, printers and related equipment.
• Perform and/or oversee software and application installation and upgrades.
• Plan and implement network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users.
• Troubleshoot networks, systems and applications to identify and correct malfunctions and other operational difficulties.
• Develop and conduct various training and instruction for system users on operating systems and other applications; assist users in maximizing use of networks and computing systems.
• Maintain strict confidentiality and data security protocols when accessing, processing, or storing sensitive end-user information and network data.
• Serve as technical liaison and provide IT consultation to personnel across all departments, ensuring seamless technology integration.
• Deliver comprehensive computer orientation and onboarding support to new hires and provide ongoing technical training to existing staff.
• Manage and resolve help desk tickets efficiently using ticketing systems, ensuring timely response and resolution tracking with clear communication to end users.
• Maintain accurate asset management records and conduct regular inventory tracking of all IT equipment, software licenses, and hardware deployments.
• Create and maintain comprehensive documentation of troubleshooting procedures, solutions, and IT processes to build organizational knowledge base.
• Provide reliable remote support capabilities using various tools and platforms to assist users regardless of location or connectivity challenges.
• Other duties as assigned.

What You'll Need:

• Associate's degree in Information Technology, Computer Science, or equivalent IT certification required
• 1-2 years of hands-on IT support experience in a business environment
• Advanced proficiency with Windows 10/11 administration, configuration, and troubleshooting
• Expert-level knowledge of Microsoft Office Suite with ability to train and support end users
• Working knowledge of Active Directory fundamentals, Microsoft Intune, and Entra ID administration
• Strong hardware troubleshooting skills including desktops, laptops, printers, and peripheral devices
• Experience with or willingness to learn AI tools and emerging technologies
• Exceptional customer service skills with ability to communicate technical concepts to non-technical users
• Strong analytical and problem-solving abilities with systematic approach to issue resolution
• Proven ability to work independently, manage multiple priorities, and meet deadlines in fast-paced environment
• Patient, empathetic approach when assisting users with varying technical skill levels