End-User IT Support & Onboarding Specialist

Chubb; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Chubb is seeking a Site Support Analyst to assist employees, new hires and contractors with technical issues related to PCs, mobile devices, and peripherals. The role includes supporting hardware/software issues, coordinating with vendors, and enabling efficient end-user technology experiences.

You will help implement policies and procedures, train staff on hardware and software usage, and contribute to patch compliance and device onboarding.

Qualifications

• Experience providing end-user IT support across PC, mobile and peripheral devices.
• Strong troubleshooting skills for hardware and software incidents.
• Excellent customer service and communication abilities required.

Responsibilities

• Troubleshoot and remediate PC/peripheral/mobile device hardware and software issues and incidents related to internal and external applications including all Microsoft products
• Support users in their use of printers, digital scanners, smart devices, meeting room scheduling and video conferencing technology
• Serve as a key representative of IT for projects and initiatives such as Office Moves, Real Estate Initiatives, and Hardware Refreshes, Major Software Roll Outs, Desktop Migrations, and Security Implementations and Compliance issues
• Train and guide staff on hardware and software usage
• Ensure patch compliance for PCs
• Support training and meeting room hardware and assisting users in scheduling and executing meetings and conference calls
• Configure and build hardware; install and configure software based on user service requests
• Document resolution to desktop issues, propose solutions to root cause problems
• Maintain hardware and surplus inventories and processes associated with receiving, processing, and tracking incoming and outgoing equipment
• Interact with 3rd party vendors to drive and resolve specific technical problems
• Manage new hire setups, including coordination and configuration of equipment
• Assist with new hire orientations and onboard new users from a technology perspective
• Document resolutions to desktop issues and propose solutions to root cause problems
• Identify opportunities to improve, automate, or simplify processes or systems
• Ensure standardization of End User Services to align the EUS catalogue of services globally

Skills

Customer service

Troubleshooting

Communication

Problem solving

Tools

Printers

Digital scanners

Smart devices

Video conferencing tools

Job description

Chubb is seeking a Site Support Analyst to assist employees, new hires and contractors with technical issues related to PCs, mobile devices, and peripherals. The role includes supporting hardware/software issues, coordinating with vendors, and enabling efficient end-user technology experiences.

You will help implement policies and procedures, train staff on hardware and software usage, and contribute to patch compliance and device onboarding.