End User Tech Support Specialist

Chubb in

Chicago (IL)

On-site

USD 55,000 - 75,000

Full time

3 days ago

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Job summary

Chubb’s Global End User Services (EUS) team is seeking a Site Support Analyst in Chicago to help employees and contractors with PC, mobile, and peripheral issues. You will support hardware and software upgrades, configure equipment, and help implement standardized end-user processes to improve productivity.

The role emphasizes strong customer service, documentation, and collaboration with internal teams and vendors.

Qualifications

3–5 years in technical support or related role.
Strong PC hardware and end-user support.
Proficient with desktop tools including O365.
Knowledge of Mac OS and iOS.
Bachelor's degree in IT or related field a plus; certifications a plus.

Responsibilities

Troubleshoot and remediate PC/peripheral/mobile device hardware and software issues and incidents related to internal and external applications including all Microsoft products
Support users in their use of printers, digital scanners, smart devices, meeting room scheduling and video conferencing technology
Serve as a key representative of IT for projects and initiatives such as Office Moves, Real Estate Initiatives, and Hardware Refreshes, Major Software Roll Outs, Desktop Migrations, and Security Implementations and Compliance issues
Train and guide staff on hardware and software usage
Ensure patch compliance for PCs
Support of training and meeting room hardware as well as supporting users in scheduling and executing meetings and conference calls
Configure and build hardware; install and configure software based on user service requests
Document resolution to desktop issues, propose solutions to root cause problems
Maintain hardware and surplus inventories and processes associated with receiving, processing, and tracking incoming and outgoing equipment
Interact with 3rd party vendors to drive and resolve specific technical problems
Manage new hire setups, including coordination and configuration of equipment
Assist with new hire orientations and onboard new users from a technology perspective
Document resolutions to desktop issues and propose solutions to root cause problems
Identify opportunities to improve, automate, or simplify processes or systems
Ensure standardization of End User Services to align the EUS catalogue of services globally