End-User Tech Support Specialist

Chubb in

Philadelphia (Philadelphia County)

On-site

USD 60,000 - 86,000

Full time

2 days ago

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Job summary

Chubb’s Global End User Services (EUS) organization is seeking a Site Support Analyst to assist employees, new hires and contractors with PC, mobile device and peripheral issues. You will build and configure hardware and support desk-side operations to improve productivity and the technology experience.

You will handle printers, meeting room tech, video conferencing, onboarding, patch compliance, and documentation of resolutions.

Qualifications

3–5 years of experience in technical support or related role.
Strong PC hardware skills and an eagerness to support end users.
Proficient with Office 365 desktop tools.
Experience with MacOS and Apple iOS.
Experience setting up printers, monitors, and IT cabling.
Some experience with Active Directory beneficial.
Ability to document processes and procedures.
Excellent customer service and interpersonal skills.
Bachelor's degree in IT/CS or related field is a plus.
Certifications such as MSCA, MCITP, MCP, CCNA, CompTIA Security+, ITIL Foundation, ICS2 a huge plus.

Responsibilities

Troubleshoot and remediate PC/peripheral/mobile device hardware and software issues and incidents related to internal and external applications including all Microsoft products
Support users in their use of printers, digital scanners, smart devices, meeting room scheduling and video conferencing technology
Serve as a key representative of IT for projects and initiatives such as Office Moves, Real Estate Initiatives, and Hardware Refreshes, Major Software Roll Outs, Desktop Migrations, and Security Implementations and Compliance issues
Train and guide staff on hardware and software usage
Ensure patch compliance for PCs
Support of training and meeting room hardware as well as supporting users in scheduling and executing meetings and conference calls
Configure and build hardware; install and configure software based on user service requests
Document resolution to desktop issues, propose solutions to root cause problems
Maintain hardware and surplus inventories and processes associated with receiving, processing, and tracking incoming and outgoing equipment
Interact with 3rd party vendors to drive and resolve specific technical problems
Manage new hire setups, including coordination and configuration of equipment
Assist with new hire orientations and onboard new users from a technology perspective
Document resolutions to desktop issues and propose solutions to root cause problems
Identify opportunities to improve, automate, or simplify processes or systems
Ensure standardization of End User Services to align the EUS catalogue of services globally