Site Support Analyst

Chubb Life Fund; Chicago, Northern (IL, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Chubb Life Fund is seeking a Site Support Analyst to assist employees, new hires, and contractors with technical issues on PCs, mobile devices, and peripherals. The role covers hardware/software troubleshooting, printer and video conferencing support, and equipment provisioning for new hires.

You will drive standardization of end-user services and participate in major IT initiatives. You will work closely with IT teams to ensure patch compliance, upgrade cycles, and smooth desk moves, while

Qualifications

• Experience troubleshooting PC/peripheral hardware and software issues.
• Experience supporting printers, scanners, smart devices, and video conferencing tech.
• Ability to document resolutions and perform root-cause analysis.
• Coordinate new hire equipment setups and onboarding from a tech perspective.

Responsibilities

• Troubleshoot PC, peripheral and mobile device hardware/software issues.
• Support printers, scanners, smart devices, meeting room gear, and video conferencing tech.
• Lead projects like Office Moves, Hardware Refreshes, and major software rollouts.
• Train staff on hardware and software usage and patch compliance.
• Configure hardware and install software per service requests.
• Document issue resolutions and identify root causes for improvements.
• Manage hardware inventory and equipment lifecycle.

Skills

Customer service

Troubleshooting

Hardware support

Software support

Microsoft products

Job description

Chubb’s Global End User Services (EUS) organization is relentlessly focused on driving and improving the end user experience globally thru technology programs, deliveries and innovative solutions. With an extreme focus on the end user and a drive for excellence, the organization owns and oversees activities that support new ways of working to help improve productivity and simplify the technology experience.

We are looking for a Site Support Analyst to assist employees, new hires and contractors with technical issues related to their PC’s, mobile devices, and peripherals. With us, your role will be broadly focused, with the exposure and opportunity to support hardware and software issues as well as upgrades related to desktop technology, will help develop, implement and enforce policies and procedures related to end user technology and will have excellent customer service skills and a positive attitude.

In this role, you will:

• Troubleshoot and remediate PC/peripheral/mobile device hardware and software issues and incidents related tointernal and external applications including all Microsoft products
• Support users in their use of printers, digital scanners, smart devices, meeting room scheduling and video conferencing technology
• Serve as a key representative of IT for projects and initiatives such as Office Moves, Real Estate Initiatives, and Hardware Refreshes, Major Software Roll Outs, Desktop Migrations, and Security Implementations and Compliance issues
• Train and guide staff on hardware and software usage
• Ensure patch compliance for PCs
• Support of training and meeting room hardware as well as supporting users in scheduling and executing meetings and conference calls
• Configure and build hardware; installand configure software based on user service requests
• Document resolution to desktop issues, propose solutions to root cause problems
• Maintain hardware and surplus inventories and processes associated with receiving, processing, and tracking incoming and outgoing equipment
• Interact with 3rd party vendors to drive and resolve specific technical problems
• Manage new hire setups, including coordination and configuration of equipment
• Assist with new hire orientations and onboard new users from a technology perspective
• Document resolutions to desktop issues and propose solutions to root cause problems
• Identify opportunities to improve, automate, or simplify processes or systems
• Ensure standardization of End User Services to align the EUS catalogue of services globally