Senior End-User IT Support & Desktop Engineer

Chubb

Philadelphia (Philadelphia County)

On-site

USD 80,000 - 110,000

Full time

5 days ago

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Job summary

Chubb’s Global End User Services organization seeks a Senior Site Support Analyst to assist employees, new hires, and contractors with technical issues related to PCs, mobile devices, and peripherals. The role covers hardware/software support, upgrades, policy enforcement, and strong customer service while contributing to global end-user technology initiatives.

You will troubleshoot devices, support printing and conferencing tech, and participate in major software rollouts, security

Qualifications

Minimum 6 years in technical support or related role.
Experience configuring and troubleshooting PC hardware and peripherals.
Proficient with Office 365 and modern desktop tools.
Familiar with Mac OS and Apple iOS environments.
Excellent documentation and incident-tracking skills.
Strong customer service and interpersonal abilities.
Bachelor’s degree in IT/CS or related discipline is a plus.

Responsibilities

Troubleshoot and remediate PC, peripheral, and mobile device hardware/software issues.
Support printers, scanners, and video conferencing technology.
Assist with IT projects including hardware refreshes and office moves.
Train staff on hardware/software usage and procedures.
Ensure patch compliance and asset inventory management.
Coordinate with vendors and new-hire onboarding from a tech perspective.
Document resolutions and propose root-cause improvements.
Drive standardization of End User Services across global catalogue.