Field IT Support Engineer - Onsite & Remote

Kentro; Sioux Falls (SD); On-site; USD 65,000 - 95,000; Full time

Job summary

Kentro in Sioux Falls, SD, is hiring a Customer Service Engineer for VA-ESOM End Point Support and Operations Monitoring. The role will deliver onsite and remote IT support to VA staff nationwide, with duties spanning installation, maintenance, and troubleshooting of computer systems and networks.

The position requires 2+ years in IT support or system administration and a relevant Bachelor's degree or equivalent experience.

Qualifications

• Bachelor's degree or 8+ years of relevant experience as a substitute.
• 2+ years of IT technical support, help desk, or system administration.
• Candidate must meet the physical requirements listed in the job description.

Responsibilities

• Provide onsite and remote IT support for government customers and VA-related operations.
• Install, maintain, test, and troubleshoot computer systems and equipment.
• Respond to support tickets and perform hardware/software diagnostics and repairs.
• Set up and maintain user accounts and interface with software applications.
• Monitor and report on system health, and document actions in logs.

Skills

IT support

System administration

Customer service

Communication

Teamwork

Education

Bachelor's degree in computer science or related field

8+ years of relevant experience in lieu of education

Tools

Microsoft Office

Windows OS

Job description

Kentro in Sioux Falls, SD, is hiring a Customer Service Engineer for VA-ESOM End Point Support and Operations Monitoring. The role will deliver onsite and remote IT support to VA staff nationwide, with duties spanning installation, maintenance, and troubleshooting of computer systems and networks.

The position requires 2+ years in IT support or system administration and a relevant Bachelor's degree or equivalent experience.