Executive IT Support Specialist — Onsite & Remote

SWBC

San Antonio (TX)

Hybrid

USD 65,000 - 90,000

Full time

6 days ago

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Benefits offered by this job

Competitive compensation

Work/Life balance

Wellness program

Career development opportunities

Job summary

SWBC is seeking a highly skilled desktop support professional to provide advanced technical assistance to executive leadership and enterprise users. You will deliver onsite, remote, corporate, and residential support for PCs, laptops, mobiles, and AV systems, while managing ServiceNow tickets to ensure fast resolutions.

The role blends corporate IT with hands‑on residential tech and requires strong communication, organization, and confidentiality.

Qualifications

Associate degree or equivalent technical training/experience.
Minimum of three years of technical support experience with PCs, laptops, peripherals, and mobile devices.
Strong knowledge of Windows/macOS, on‑premises and cloud environments, and VDI/telecom systems.

Responsibilities

Analyze and resolve hardware, software, and peripheral issues; address Tier 2 incidents per SLAs.
Configure, install, upgrade, rebuild, and troubleshoot PCs, laptops, and peripherals.
Install and support mobile devices and modems.
Design, install, and troubleshoot audio/visual systems (MAXHUB, Extron, Crestron, QSC, Logitech).
Install and maintain executive residential technologies (voice, data, security, smart home).
Deliver product demonstrations and provide end‑user training on new technologies.