End-User IT Engineer: Windows & Microsoft 365 Support

Communications Resource Incorporated; Chantilly (VA); On-site; USD 60,000 - 65,000; Full time

Job summary

Communications Resource Incorporated seeks a Desktop Support Engineer to provide hands-on IT support for CRi’s Windows-based environment in Chantilly, VA. You’ll troubleshoot desktops, laptops, Office 365, and basic network issues while delivering friendly, secure service.

Responsibilities include configuring Windows 10/11, managing AD/AAD and M365 settings, supporting VPN and LAN/WAN, and documenting assets. The role involves IT projects and occasional travel between CRi sites.

Qualifications

• 3+ years of desktop/tech support in a Microsoft-centric environment.
• Strong knowledge of Windows 10/11, Microsoft 365, AD, and basic networking (TCP/IP, DNS, DHCP).
• Experience with hardware troubleshooting, imaging, and deployment.
• Excellent problem-solving and communication abilities.
• Ability to lift up to 50 lbs and travel between CRi sites.

Responsibilities

• Provide tier-1 and tier-2 user support in person, by phone, email, and remote tools.
• Install, configure, and maintain Windows 10/11 PCs, Office 365 applications, Teams, and related software.
• Manage user accounts, groups, and permissions within AD, Azure AD, and Microsoft 365 Admin Center.
• Support VPN, Wi‑Fi, and LAN/WAN connectivity for all CRi sites and remote workers.
• Troubleshoot hardware, software, and peripheral issues.
• Maintain and document IT assets, configurations, and licenses.
• Assist with onboarding/offboarding tasks such as device setup, email provisioning, and security access.
• Participate in IT projects including network upgrades, server migrations, and Microsoft 365 enhancements.
• Educate users on data security, Microsoft 365 collaboration, and safe computing.

Skills

Windows 10/11

Microsoft 365

Active Directory

Networking basics (TCP/IP, DNS, DHCP)

Hardware troubleshooting

Imaging & deployment

PowerShell scripting

Group Policy management

SharePoint administration

Microsoft certifications (preferred)

Education

2 Year Degree

Tools

SharePoint administration

Job description

Communications Resource Incorporated seeks a Desktop Support Engineer to provide hands-on IT support for CRi’s Windows-based environment in Chantilly, VA. You’ll troubleshoot desktops, laptops, Office 365, and basic network issues while delivering friendly, secure service.

Responsibilities include configuring Windows 10/11, managing AD/AAD and M365 settings, supporting VPN and LAN/WAN, and documenting assets. The role involves IT projects and occasional travel between CRi sites.