Desktop Support Engineer - Windows & 365 Specialist

CRi - Community Residences, Inc.; Chantilly (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

CRi - Community Residences, Inc. seeks a Desktop Support Engineer to provide hands-on technical support for desktops, laptops, and Microsoft-based infrastructure across CRi sites. You will troubleshoot, maintain assets, and support end users to ensure secure and efficient work.

Responsibilities include configuring Windows, Office 365, AD/Azure, VPN, and network connectivity; onboarding users; contributing to IT projects and security practices.

Qualifications

• Associate or Bachelor’s degree in Computer Science, Information Systems, or related field.
• 3+ years of experience providing desktop or technical support in a Microsoft-centric environment.
• Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and basic networking (TCP/IP, DNS, DHCP).
• Proven experience with hardware troubleshooting, imaging, and deployment.
• Excellent problem-solving skills, patience, and communication abilities.
• Ability to lift up to 50 lbs and travel occasionally between CRi sites.

Responsibilities

• Provide tier-1 and tier-2 technical support for end users via in-person, phone, email, and remote tools.
• Install, configure, and maintain Windows 10/11 PCs, Office 365 applications, Teams, and related software.
• Manage user accounts, groups, and permissions within Microsoft Active Directory, Azure AD, and Microsoft 365 Admin Center.
• Support VPN, Wi‑Fi, and LAN/WAN connectivity for all CRi sites and remote workers.
• Troubleshoot and resolve hardware, software, and peripheral issues (printers, mobile devices, scanners, etc.).
• Maintain and document all IT assets, configurations, and licenses in coordination with the Information Systems team.
• Assist with onboarding/offboarding tasks such as device setup, email provisioning, and security access.
• Participate in IT projects including network upgrades, server migrations, and Microsoft 365 enhancements.

Skills

Windows 10/11

Microsoft 365

Active Directory

Networking basics

Hardware troubleshooting

Customer service

Communication skills

Education

Associate or Bachelor's degree in Computer Science / Information Systems

Tools

Azure AD

Office 365 Admin Center

PowerShell scripting

Group Policy

SharePoint

Job description

CRi - Community Residences, Inc. seeks a Desktop Support Engineer to provide hands-on technical support for desktops, laptops, and Microsoft-based infrastructure across CRi sites. You will troubleshoot, maintain assets, and support end users to ensure secure and efficient work.

Responsibilities include configuring Windows, Office 365, AD/Azure, VPN, and network connectivity; onboarding users; contributing to IT projects and security practices.