IT Support Specialist — Windows, 365 & End-User Expert

Community Health Resources (CHR); Windsor (CT); In loco; USD 27.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Top Workplace award

Generous PTO including birthday

403b retirement plan

Competitive insurance premiums

Education and licensure reimbursement

Loan repayment program

Tuition reimbursement/professional dev

Descrizione del lavoro

Community Health Resources (CHR) in Windsor, CT is seeking an Information Technology Support Professional to provide frontline and second-line technical assistance across the organization's desktop computing environment. You will support Microsoft 365, diagnose hardware and software issues, and maintain PCs, networks, and voice equipment.

This full-time role requires 2+ years of experience, an IT certificate or associate degree, and a customer-service mindset.

Competenze

• Certificate or Associate’s Degree in Computer Science, Information Systems or related field preferred.
• 2+ years of experience providing technical support in a professional environment.
• Strong knowledge of Windows operating systems, Microsoft 365, common business applications, and computer hardware.
• Working knowledge of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN.
• Experience with help desk/ticketing systems and remote support tools.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong customer service skills and the ability to work effectively with users of varying technical abilities.
• Ability to prioritize multiple requests and manage time effectively.

Mansioni

• Provide first- and second-level technical support to employees through phone, email, chat, and in-person assistance.
• Diagnose, troubleshoot, and resolve hardware, software, operating system, and connectivity issues.
• Install, configure, maintain, and troubleshoot computers, laptops, monitors, printers, mobile devices, and other IT equipment.
• Create, configure, and manage user accounts, passwords, permissions, and access to applications and systems.
• Support Microsoft Windows, Microsoft 365, collaboration tools, and other business applications.
• Assist with network connectivity, Wi-Fi, VPN, printers, and other infrastructure-related issues.
• Manage and document support requests using a ticketing/help desk system.
• Escalate complex technical issues to appropriate IT personnel or vendors when necessary.
• Maintain accurate documentation of IT procedures, configurations, inventory, and troubleshooting solutions.
• Assist with software deployments, system upgrades, hardware refreshes, and IT projects.
• Monitor and follow established cybersecurity, data protection, access control, and IT security policies.
• Provide user training and guidance on technology, applications, cybersecurity awareness, and best practices.
• Assist with IT asset management, including inventory, deployment, maintenance, and retirement of equipment.
• Participate in backup, disaster recovery, and business continuity activities as assigned.
• Stay current with emerging technologies and recommend improvements that enhance productivity, reliability, and security.
• Perform other IT-related duties as assigned.

Conoscenze

Windows OS

Microsoft 365

Help desk

Networking concepts

Troubleshooting

Customer service

Communication

Formazione

Certificate/Associate degree in CS/Info Systems

Bachelor's degree preferred

Strumenti

Active Directory

Microsoft Entra ID

Endpoint management tools

IT asset management tools

Descrizione del lavoro

Community Health Resources (CHR) in Windsor, CT is seeking an Information Technology Support Professional to provide frontline and second-line technical assistance across the organization's desktop computing environment. You will support Microsoft 365, diagnose hardware and software issues, and maintain PCs, networks, and voice equipment.

This full-time role requires 2+ years of experience, an IT certificate or associate degree, and a customer-service mindset.