Desktop Support Engineer

Communications Resource Incorporated; Chantilly (VA); On-site; USD 60,000 - 65,000; Full time

Job summary

Communications Resource Incorporated seeks a Desktop Support Engineer to provide hands-on IT support for CRi’s Windows-based environment in Chantilly, VA. You’ll troubleshoot desktops, laptops, Office 365, and basic network issues while delivering friendly, secure service.

Responsibilities include configuring Windows 10/11, managing AD/AAD and M365 settings, supporting VPN and LAN/WAN, and documenting assets. The role involves IT projects and occasional travel between CRi sites.

Qualifications

• 3+ years of desktop/tech support in a Microsoft-centric environment.
• Strong knowledge of Windows 10/11, Microsoft 365, AD, and basic networking (TCP/IP, DNS, DHCP).
• Experience with hardware troubleshooting, imaging, and deployment.
• Excellent problem-solving and communication abilities.
• Ability to lift up to 50 lbs and travel between CRi sites.

Responsibilities

• Provide tier-1 and tier-2 user support in person, by phone, email, and remote tools.
• Install, configure, and maintain Windows 10/11 PCs, Office 365 applications, Teams, and related software.
• Manage user accounts, groups, and permissions within AD, Azure AD, and Microsoft 365 Admin Center.
• Support VPN, Wi‑Fi, and LAN/WAN connectivity for all CRi sites and remote workers.
• Troubleshoot hardware, software, and peripheral issues.
• Maintain and document IT assets, configurations, and licenses.
• Assist with onboarding/offboarding tasks such as device setup, email provisioning, and security access.
• Participate in IT projects including network upgrades, server migrations, and Microsoft 365 enhancements.
• Educate users on data security, Microsoft 365 collaboration, and safe computing.

Skills

Windows 10/11

Microsoft 365

Active Directory

Networking basics (TCP/IP, DNS, DHCP)

Hardware troubleshooting

Imaging & deployment

PowerShell scripting

Group Policy management

SharePoint administration

Microsoft certifications (preferred)

Education

2 Year Degree

Tools

SharePoint administration

Job description

• Location 14160 NEWBROOK DR,Chantilly, VA, 20151-2297,United States
• Base Pay $60,000.00 - $65,000.00 / Year
• Required Degree 2 Year Degree

Description

Position Summary:

The Desktop Support Engineer provides hands-on technical support and maintenance for CRi’s IT systems, ensuring reliable operation of desktops, laptops, and Microsoft-based infrastructure across all sites. This role supports end users through efficient troubleshooting, proactive maintenance, and exceptional customer service enabling staff to perform their work effectively and securely.

Principal Duties and Responsibilities:

Technical Support & Systems Maintenance

Provide tier-1 and tier-2 technical support for end users via in-person, phone, email, and remote tools.

Install, configure, and maintain Microsoft Windows 10/11 PCs, Office 365 applications, Teams, and related software.

Manage user accounts, groups, and permissions within Microsoft Active Directory , Azure AD , and Microsoft 365 Admin Center .

Support VPN, Wi-Fi, and LAN/WAN connectivity for all CRi sites and remote workers.

Troubleshoot and resolve hardware, software, and peripheral issues (printers, mobile devices, scanners, etc.).

Maintain and document all IT assets, configurations, and licenses in coordination with the Information Systems team.

Assist with onboarding/offboarding tasks such as device setup, email provisioning, and security access.

Participate in IT projects including network upgrades, server migrations, and Microsoft 365 enhancements .

Customer Service & Communication

Serve as the first point of contact for staff technical issues; ensure prompt, courteous, and professional service.

Educate users on best practices in data security, Microsoft 365 collaboration, and safe computing.

Communicate proactively with end users about issue status, timelines, and system outages.

Contribute to a knowledge base of troubleshooting guides and FAQs to reduce recurring issues.

Security & Compliance

Follow established data security, password, and access control policies.

Ensure endpoint protection and encryption are active and compliant on all systems.

Report and assist in investigating any security incidents or policy violations.

Participate in periodic audits, backups, and disaster recovery exercises.

Stay current on Microsoft technologies, emerging desktop solutions, and cybersecurity trends.

Recommend process or tool improvements that enhance system stability, user experience, and efficiency.

Support initiatives for standardization, automation, and modernization of CRi’s IT environment.

Requirements

Minimum Qualifications Required:

3+ years of experience providing desktop or technical support in a Microsoft-centric environment .

Strong knowledge of Windows 10/11 , Microsoft 365 , Active Directory , and basic networking (TCP/IP, DNS, DHCP).

Proven experience with hardware troubleshooting, imaging, and deployment.

Excellent problem-solving skills, patience, and communication abilities.

Ability to lift up to 50 lbs and travel occasionally between CRi sites.

Preferred Skills

Experience with PowerShell scripting, Group Policy management, and SharePoint administration.

Familiarity with VPNs, firewalls, and VoIP systems.

Microsoft certifications (e.g., MCP , MCSA , or MD-102: Endpoint Administrator ) preferred.

Physical Demands:

Extended periods of sitting.

Extensive amounts of time using a computer.

Lifting heavy objects up to 50 pounds.

Corporate headquarters and various programs and other locations throughout CR’s service areas.