Senior Desktop Support Engineer (O365, Windows/macOS)

Sira Consulting, an Inc 5000 company; Hopewell (VA); On-site; USD 29,000 - 39,000; Full time

Job summary

Sira Consulting in Hopewell, VA is seeking an IT Help Desk professional to support desktop and end-user environments. The role focuses on Office 365 troubleshooting, Windows/macOS support, and imaging devices using Autopilot/Intune where possible.

Ideal candidates have 5–7 years of IT support experience, strong customer service skills, and familiarity with networking basics. Certifications in MCP, A+, or ITIL are preferred. This is an on-site position serving internal users in the Hopewell area.

Qualifications

• 5–7 years of IT end-user support experience.
• Proficient with Office 365 troubleshooting and administration.
• Strong knowledge of Windows 10/11 and macOS platforms.
• Experience imaging and deploying devices (Windows Autopilot, Intune preferred).
• Familiarity with networking fundamentals (TCP/IP, DHCP, DNS, VPN, Wireless).
• Experience with productivity tools (Word, Excel, PowerPoint, Outlook).
• Strong organizational skills with ability to prioritize multiple tickets and requests.
• Excellent interpersonal and customer service skills with a problem-solving mindset.
• Experience in a help desk or call center environment preferred.
• Certifications (MCP, CompTIA A+, ITIL Foundation) preferred.

Skills

IT support

Office 365

Windows/macOS

Imaging/deploying

Networking basics

MS Office apps

Ticket management

Customer service

Help desk experience

Certifications

Education

MCP

CompTIA A+

ITIL Foundation

Tools

Windows Autopilot

Intune

Job description

Sira Consulting in Hopewell, VA is seeking an IT Help Desk professional to support desktop and end-user environments. The role focuses on Office 365 troubleshooting, Windows/macOS support, and imaging devices using Autopilot/Intune where possible.

Ideal candidates have 5–7 years of IT support experience, strong customer service skills, and familiarity with networking basics. Certifications in MCP, A+, or ITIL are preferred. This is an on-site position serving internal users in the Hopewell area.