Helpdesk Engineer (Tier 1-2) – End-User IT Support

BlueBridge Networks, LLC; Ohio; On-site; USD 42,000 - 60,000; Full time

Job summary

BlueBridge Networks, LLC in Cleveland, OH, is seeking an IT Support Specialist to provide tier 1-2 helpdesk support and hands-on desktop assistance for Windows/Office environments. The role includes setup and maintenance of peripherals and on-site troubleshooting to keep critical systems available.

You will handle end-user inquiries via phone, email, and in person, document interactions in the ticketing system, and collaborate with teammates to resolve issues, including after-hours on-call as

Qualifications

• Provide tier 1-2 level IT support via remote access, phone, email, and in-person.
• Troubleshoot Windows/Office environments and end-user devices.
• Install and maintain peripherals and basic network components onsite.

Responsibilities

• Resolve end-user issues including email, password resets, printers, and Office365.
• Document all help desk interactions in the ticketing system.
• Collaborate with team and escalate complex problems to Team Lead as needed.

Job description

BlueBridge Networks, LLC in Cleveland, OH, is seeking an IT Support Specialist to provide tier 1-2 helpdesk support and hands-on desktop assistance for Windows/Office environments. The role includes setup and maintenance of peripherals and on-site troubleshooting to keep critical systems available.

You will handle end-user inquiries via phone, email, and in person, document interactions in the ticketing system, and collaborate with teammates to resolve issues, including after-hours on-call as