Endpoint Technician Tier 1 – IT Support for School Devices

Bridgeport Public Schools

Bridgeport (CT)

On-site

USD 45,000 - 65,000

Full time

14 days+

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Job summary

Bridgeport Public Schools IT Services is seeking an ITS Endpoint Technician (Tier 1) to perform software and hardware troubleshooting, deploy end-user devices, and provide technical support for district users. The role includes managing OS images, software deployments, and device upgrades, with on-site deployments to district schools and offices.

The ideal candidate has 1–2 years in IT, familiarity with imaging tools such as WDS/MDT/MECM/Ghost, and certifications like CCNA or A+.

Qualifications

1–2 years of experience in information technology.
Experience providing PC hardware and software support.
Bachelor’s degree in Information Technology preferred.
CCNA, A+ and/or Network+ certifications preferred.
Familiarity with imaging techniques and tools (WDS, MDT, MECM, Ghost).
Strong troubleshooting skills and focus on user uptime.

Responsibilities

Deploys end-user devices (Windows, Apple, iOS, Android, Chrome OS) and network gear.
Performs endpoint software deployment and upgrades (OS images, applications, firmware).
Install wired Ethernet/Display connections and deploy devices on-site to schools and offices.
Maintain district equipment inventory and provide on-site and remote user support.
Prepare devices for recycling and data destruction.
Move/transport equipment up to 50 lbs as needed.
Perform other duties as assigned by IT leadership.