On-site Healthcare IT Technician

BBSS Beyond Blue; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

Beyond Blue Corporation in the Medical Arts Building seeks a Field Service Technician to provide Tier 1 and 2 end-user technical support, install and maintain devices, and collaborate with IT teams to ensure optimal system performance. The role emphasizes quality customer service and adherence to organizational policies.

The ideal candidate has 2–3 years of healthcare IT experience, strong communication skills, and the ability to document issues and resolutions.

Qualifications

• 2-3 years of experience in a healthcare, clinical setting, or a relevant area.
• Installs, configures, monitors, and maintains end-user devices, peripherals, and related hardware and software.
• Communicates with users and IT teams, documents issues and resolutions.

Responsibilities

• Prioritizes and responds promptly to customer needs based on severity and SLAs.
• Resolves incidents, requests, and projects, escalating as needed.
• Installs, maintains, secures, upgrades, and repairs end-user devices, hardware, and software.
• Documents work status, resolutions, and updates in systems.
• Leads or participates in IT projects, ensuring milestones are met.

Skills

End-user support

Hardware troubleshooting

Customer service

IT communication

Education

High school diploma or equivalent experience

Tools

IP configuration

Device setup

Job description

Beyond Blue Corporation in the Medical Arts Building seeks a Field Service Technician to provide Tier 1 and 2 end-user technical support, install and maintain devices, and collaborate with IT teams to ensure optimal system performance. The role emphasizes quality customer service and adherence to organizational policies.

The ideal candidate has 2–3 years of healthcare IT experience, strong communication skills, and the ability to document issues and resolutions.