Senior IT Support & Systems Engineer

blueteam; Boca Raton (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

blueteam is seeking a Technical Support Specialist to deliver advanced technical support and systems-level troubleshooting across the IT environment. You will analyze, diagnose, and resolve complex hardware, software, and performance issues while contributing to IT process improvement.

The role requires 3+ years in technical support, a degree in IT or related field, and proficiency with endpoint management tools.

Qualifications

• Associate or bachelor’s degree in information technology, Computer Science, or related field preferred.
• Three (3) + years of experience in technical support, systems support, or a related IT role.
• Experience with advanced troubleshooting, system analysis, and endpoint management tools.
• Demonstrated experience handling escalated or complex technical issues.
• Experience contributing to IT projects, system improvements, or process optimization initiatives.

Responsibilities

• Analyze, diagnose, and resolve complex technical issues related to workstations, systems, applications, and network connectivity.
• Serve as an escalation point for advanced support issues requiring in-depth technical expertise and problem-solving.
• Evaluate recurring technical issues and perform root cause analysis to implement long-term solutions.
• Design, recommend, and implement improvements to IT support processes, workflows, and system performance.
• Configure, optimize, and maintain operating systems, applications, and endpoint management tools.
• Collaborate with IT leadership to support system upgrades, deployments, and infrastructure enhancements.
• Develop and maintain technical documentation, knowledge base articles, and standard operating procedures.
• Provide guidance and technical expertise to junior support staff and end users.
• Assess system performance and recommend enhancements to improve efficiency, security, and scalability.
• Participate in IT projects, including system implementations, migrations, and technology rollouts.
• Ensure compliance with organizational IT standards, security protocols, and best practices.
• Research and evaluate new technologies to support business needs.

Skills

Advanced troubleshooting

System analysis

Endpoint management tools

Escalation handling

Education

Bachelor’s degree in Information Technology

Associate degree in related field

Tools

Endpoint management tools

ITSM tools

Job description

blueteam is seeking a Technical Support Specialist to deliver advanced technical support and systems-level troubleshooting across the IT environment. You will analyze, diagnose, and resolve complex hardware, software, and performance issues while contributing to IT process improvement.

The role requires 3+ years in technical support, a degree in IT or related field, and proficiency with endpoint management tools.