Healthcare IT Field Support Analyst

BBSS Beyond Blue; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Beyond Blue is seeking a Field Service Analyst to deliver Tier 1 and 2 end-user support across the organization. You will install, configure, monitor, and maintain end-user devices and software, collaborating with IT staff and vendors to resolve issues and improve performance.

The role requires 2-3 years of healthcare/clinical setting experience, a high school diploma or equivalent, and a customer-focused approach.

Qualifications

• Requires 2-3 years of experience in a healthcare, clinical setting, or a related area.
• High school diploma or equivalent is required; equivalent education/experience may be considered.

Responsibilities

• Delivers Tier 1 and 2 end-user technical support and ensures quality customer service.
• Installs, configures, monitors, and maintains end-user devices, peripherals, and related hardware/software.
• Collaborates with IT staff and vendors; escalates issues as needed; documents work status and resolutions.

Education

High school diploma or equivalent experience

Job description

Beyond Blue is seeking a Field Service Analyst to deliver Tier 1 and 2 end-user support across the organization. You will install, configure, monitor, and maintain end-user devices and software, collaborating with IT staff and vendors to resolve issues and improve performance.

The role requires 2-3 years of healthcare/clinical setting experience, a high school diploma or equivalent, and a customer-focused approach.