Entry-Level IT Field Service Analyst

SCR St. Claire Medical Center, Inc.; Morehead (KY); On-site; USD 42,000 - 64,000; Full time

Job summary

Beyond Blue Corporation is seeking an Entry-level Field Service Analyst Associate to support end-user devices, applications, and peripherals. The role involves installing, configuring, and maintaining desktop, laptop, printer, and mobile hardware and software, with a focus on timely issue resolution and customer service.

The position requires a Bachelor’s degree in Computer Science or a related field, 0–2 years of experience, and adherence to security and HIPAA policies.

Qualifications

• Entry-level technical tasks to support end-user devices, apps, and peripherals.
• Install, configure, and maintain desktop, laptop, printer, and mobile hardware/software.
• Escalate complex problems and provide timely resolutions.

Responsibilities

• Respond to routine technical support requests for hardware and software.
• Install and configure end-user computing equipment per IT standards.
• Document incidents, service requests, and resolutions in ticketing systems.
• Communicate updates professionally to end users.

Skills

End-user support

Hardware setup

Troubleshooting

Customer service

Education

Bachelor’s degree in Computer Science or related field

Tools

Ticketing systems

Job description

Beyond Blue Corporation is seeking an Entry-level Field Service Analyst Associate to support end-user devices, applications, and peripherals. The role involves installing, configuring, and maintaining desktop, laptop, printer, and mobile hardware and software, with a focus on timely issue resolution and customer service.

The position requires a Bachelor’s degree in Computer Science or a related field, 0–2 years of experience, and adherence to security and HIPAA policies.