End-to-End Order & Customer Experience Specialist

Ingersoll Rand; Mooresville (NC); On-site; USD 45,000 - 70,000; Full time

Job summary

Ingersoll Rand Inc. is seeking a Customer Experience Specialist to manage the day-to-day order-to-cash process and serve as the primary interface for customer inquiries.

You will own the end-to-end order lifecycle, ensure accurate pricing and configuration, and coordinate with Sales, Operations, and Finance to meet customer and business objectives. The role requires 2–5 years in customer service/order management, experience with ERP systems (SAP preferred), and the ability to juggle multiple

Qualifications

• Associate's degree preferred or equivalent experience.
• 2-5 years of experience in customer service, inside sales, or order management in manufacturing, industrial, or distribution environments.
• Proven experience with ERP systems (SAP preferred) and data accuracy.
• Ability to manage multiple priorities in a high-volume, fast-paced environment.
• Experience handling order-to-cash processes, backlog management, customer escalations, and claims resolution.

Responsibilities

• Own the end-to-end order lifecycle (quote to invoice) with accountability for accuracy, cycle time, and on-time delivery.
• Serve as the primary customer interface for transactional and service-related inquiries across phone, email, EDI, and portal channels.
• Execute and validate order entry, pricing, and configuration per policies and system controls.
• Proactively manage order flow, backlog, backorders, allocation, holds, and delivery commitments; communicate risks and recovery plans.
• Resolve order, pricing, and fulfillment issues within authority; escalate with clear problem statements and recommended solutions.
• Serve as the primary contact for customer claims, owning end-to-end claims process including intake, root cause analysis, coordination, and resolution.
• Partner with Sales to support account execution, including quote follow-up, order conversion, and lifecycle opportunities.
• Collaborate cross-functionally with Sales, Operations, Supply Chain, and Finance to remove barriers and improve service performance.
• Maintain data accuracy and standard work to support efficiency and consistency.
• Identify opportunities for continuous improvement in order-to-cash processes and customer service execution.
• Other duties as assigned

Skills

Customer service

Order management

ERP systems

Education

Associate's degree in Business or related field

Tools

SAP

Job description

Ingersoll Rand Inc. is seeking a Customer Experience Specialist to manage the day-to-day order-to-cash process and serve as the primary interface for customer inquiries.

You will own the end-to-end order lifecycle, ensure accurate pricing and configuration, and coordinate with Sales, Operations, and Finance to meet customer and business objectives. The role requires 2–5 years in customer service/order management, experience with ERP systems (SAP preferred), and the ability to juggle multiple