Technical Order Management Specialist

Ingersoll Rand; West Chester (Chester County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical and prescription plans

Dental and vision coverage

401(k) plan

Paid time off

Employee stock grant

Job summary

Ingersoll Rand West Chester, PA is seeking an Order Management Specialist to drive a superior customer experience for engineered dryer products. You will own requests end-to-end, coordinating with production, engineering, and shipping while handling inbound calls and emails with technical understanding.

This role emphasizes problem-solving, mechanical aptitude, and independent judgment in a fast-paced, metric-driven environment within a tenured team known for collaboration and stability.

Qualifications

• High School Diploma or GED.
• 2+ years of experience with product / customer service.

Responsibilities

• Deliver high-quality customer service and support via phone and email, ensuring timely, accurate, and professional responses.
• Manage multiple customer requests simultaneously, prioritizing effectively in a fast-paced environment.
• Serve as a key point of coordination between customers, internal teams, and external vendors to resolve order, product, and service issues.
• Assess customer needs using analytical problem-solving skills to identify solutions and drive resolution.
• Support customer order management and inquiries using Oracle, Salesforce, and Windchill, applying mechanical aptitude to understand products and configurations.
• Apply product and customer service knowledge to ensure positive customer outcomes and a seamless service experience.
• Meet service SLAs and productivity targets by maintaining phone availability and responding promptly to inbound calls.
• Proactively prioritize work to ensure timely quotations, order entry, and issue resolution.

Skills

Customer engagement

Communication

Organization & time management

Cross-functional collaboration

Analytical thinking

Education

Bachelor's degree in Business, Marketing, or Technical field

Tools

Oracle

Salesforce

Windchill

SAP

Job description

Ingersoll Rand West Chester, PA is seeking an Order Management Specialist to drive a superior customer experience for engineered dryer products. You will own requests end-to-end, coordinating with production, engineering, and shipping while handling inbound calls and emails with technical understanding.

This role emphasizes problem-solving, mechanical aptitude, and independent judgment in a fast-paced, metric-driven environment within a tenured team known for collaboration and stability.