Enablement Lead: AI Tools & Adoption

Reuters; Eagan, Frisco, Ann Arbor (MN, TX, MI); Hybrid; USD 100,000 - 186,000; Full time

Benefits offered by this job

Hybrid Work Model

Flex My Way

Career Development and Growth

Mental Health Days off

Tuition Reimbursement

Employee Stock Purchase Plan

Job summary

Reuters is seeking a Senior Manager, Internal Enablement in the United States (hybrid) to lead the enablement lifecycle for new tools and AI capabilities. You will train marketers and communicators, create scalable learning resources, and partner with IT and MarTech to plan releases and adoption across a large, distributed user base.

You will design onboarding programs, develop quick-start guides, and build an internal knowledge base to ensure high adoption and practical use of AI features.

Qualifications

• 7+ years in enablement, learning and development, technical training, or operations at a technology or high-growth organization.
• Direct experience rolling out tools or platforms and driving adoption across a large, distributed user base.
• Hands-on comfort with modern AI tools such as LLMs, AI assistants, and agentic workflows, and genuine curiosity about how they apply to real work.
• Strong instincts for user experience. You notice friction before users complain about it.
• Excellent facilitation and communication skills, comfortable running live training and writing clear documentation.
• Curiosity about the broader technology and AI landscape, with a habit of translating outside best practice into practical internal action.

Responsibilities

• Own end-to-end onboarding for new tools and platforms, from initial rollout plan through to steady-state adoption.
• Build rollout playbooks, quick-start guides, and role-based learning paths so every new tool lands with minimal friction.
• Partner with MarTech, IT, and platform vendors to plan releases, migrations, and go-live timelines.
• Continuously evaluate how teams actually use our tools and identify friction points, confusion, or underused features.
• Simplify workflows and documentation so tools feel intuitive rather than burdensome.
• Gather structured feedback from users and turn it into concrete process, training, or tooling improvements.
• Design and deliver training on new AI capabilities as they roll out, translating technical capabilities into practical everyday use cases for marketers and communicators.
• Build a scalable enablement model, including training sessions, office hours, quick reference guides, and an internal knowledge base, so AI fluency compounds across the organization.
• Identify high-friction workflows where AI can create the most impact, and pilot new use cases with early-adopter teams.
• Build and maintain close working relationships with our key technology partners to understand their product roadmaps ahead of release.
• Track how leading technology and AI companies structure enablement, onboarding, and adoption programs, and bring the best of what you find back into our own model.
• Represent our organization in partner briefings, beta programs, and early-access opportunities.
• Measure adoption, usage, and satisfaction across tools and training programs, and report out on trends and gaps.
• Recommend and pilot new approaches to enablement based on data, direct feedback, and external best practice.

Skills

Enablement

Training delivery

AI tools

User experience

Facilitation

Stakeholder management

Job description

Reuters is seeking a Senior Manager, Internal Enablement in the United States (hybrid) to lead the enablement lifecycle for new tools and AI capabilities. You will train marketers and communicators, create scalable learning resources, and partner with IT and MarTech to plan releases and adoption across a large, distributed user base.

You will design onboarding programs, develop quick-start guides, and build an internal knowledge base to ensure high adoption and practical use of AI features.